Manager, Presales Customer Engineering

Responsibilities

• Coach, develop, and enable the Customer Engineering team while serving as a player/coach who steps into the field when needed.
• Work with prospects and customers to improve the team’s technical expertise and create scalable customer solutions.
• Manage workloads, conduct 1:1 meetings, and monitor team members’ strengths, performance, happiness, and development goals.
• Act as the escalation point for team issues and coordinate unresolved issues with relevant teams.
• Recruit, interview, onboard, and support new team members.
• Cultivate open communication, positive culture, independence, knowledge sharing, and cross-team coordination.
• Build strong relationships with Sales, Product, Engineering, Customer Support, Marketing, Legal, Account Executives, Customer Success leads, and other internal teams.
• Maintain relationships with key customers in the territory.
• Lead the team toward PoC close-win-rate and sales-quota achievement targets.

Requirements

• At least 5 years of experience as a manager in a pre-sales team.
• Good understanding of the ANZ market.
• Experience leading technically skilled teams through technology adaptation and evolution.
• Demonstrated coaching, leadership, and team-management capabilities.
• Experience resolving escalations, team issues, and management scenarios.
• Experience leading teams to deliver results against sales and PoC targets.
• Strong technical expertise and the ability to explain complex technical concepts clearly.
• Curiosity, willingness to build hands-on, and a customer-success mindset.

Nice-to-haves

• Background in solutions consulting, engineering, software development, product management, customer support, or project delivery.
• Experience working with cross-functional and regional teams.

Compensation and Benefits

• Applicants who reach the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub.
• The position may require access to information protected under U.S. export control laws; employment may be conditioned on authorization to receive controlled technology without export-license sponsorship.