Enterprise Solutions Engineer
The Enterprise Solutions Engineer architects integrations, supports technical customer engagements, demonstrates the voice AI platform, and builds scalable enablement and self-service resources. The role requires strong Python and software architecture skills, customer empathy, and excellent communication.
About the job
Responsibilities
- Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
- Work directly with technical contacts from customers and prospective customers to provide bespoke support and architect solutions.
- Craft compelling technical demonstrations that communicate the product's value proposition.
- Create technical enablement resources that improve the sales team's effectiveness and technical fluency.
- Build self-service tools and documentation that empower customers to implement solutions independently.
- Identify opportunities to productize common integration patterns or features and work with product teams to implement them.
Requirements
- Passion for AI, technology, and ElevenLabs products.
- Enjoy working directly with customers, iterating on solutions, and providing tailored support.
- Ability to identify patterns that can be standardized and scaled.
- Strong empathy for customers, sales, and product teams.
- Strong technical background in architecting integrations between solutions and existing customer systems.
- Experience working with customers, including through student clubs or side projects.
- Proficiency in Python, including software development, software architecture, and common integration patterns.
- Excellent communication skills with the ability to adapt messaging to different audiences.
Compensation & Benefits
- Annual discretionary professional development stipend.
- Annual discretionary social travel stipend to meet with colleagues.
- Monthly co-working stipend for employees away from main hubs.
- Annual company offsite.
- Opportunity to work remotely globally or from offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw.
Skills
Python, Software Architecture, Software Development, Systems Integration, Technical Demonstrations, Technical Documentation, AI, Voice Ai, APIs, Customer Solutions
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