Senior Solutions Consultant

Responsibilities

• Identify customer roadblocks and provide technical solutions using PagerDuty products.
• Lead technical discovery to understand customer environments and identify technical risks.
• Design integrations with customers’ existing technology stacks.
• Support sales cycles by answering technical questions in RFPs, RFIs, and security questionnaires.
• Explain complex technical concepts and PagerDuty’s business value to technical and executive stakeholders.
• Help customers use and optimize PagerDuty’s native integrations.
• Partner with sales, product, and cross-functional teams to support growth and customer success.
• Manage multiple tasks independently and collaboratively using project and account management skills.
• Travel to customer sites as needed.

Requirements

• 5+ years of pre-sales experience.
• Bachelor’s degree or higher, preferably in a technical field.
• Basic scripting ability with Java, PHP, Ruby, or Perl.
• Fundamental knowledge of Linux.
• Experience selling SaaS.
• Strong communication and relationship-building skills.
• Knowledge of IT monitoring tools or IT operations.
• Ability to multitask, work independently, and collaborate cross-functionally.

Nice-to-haves

• Familiarity with New Relic, Nagios, Zenoss, Splunk, ServiceNow, or Zabbix.
• Familiarity with PagerDuty’s product and market.
• Experience with both enterprise and commercial sales.

Compensation and Benefits

• Base salary range: $144,000–$197,200 USD.
• Potential eligibility for bonus, commission, equity, and benefits.
• Benefits may include health and retirement or pension plans, paid time off, paid parental and volunteer leave, wellness programs, flexible work arrangements, equity, and an employee stock purchase plan.