Own end-to-end onboarding for new provider organizations, driving outreach, demos, training, and activation to help practices integrate Forus into their workflows.
100k – 200k
On-siteCustomer Success
About the role
Responsibilities
Own the end-to-end onboarding experience for new provider organizations, from first contact through full activation
Build, maintain, and close a list of target accounts in partnership with RevOps & Analytics teams
Drive outreach and engagement to bring new practices into the funnel
Host product demos, training sessions, and onboarding walkthroughs
Develop materials tailored to different user types (staff, clinicians, administrators)
Build and refine repeatable playbooks and self-serve resources to scale onboarding efficiently
Monitor activation and adoption data to identify blockers and intervene proactively
Drive usage of key features by helping providers incorporate them into real-world workflows
Gather feedback on features to inform Product improvements
Partner with ops, product, and engineering teams to ensure a cohesive user journey
Requirements
Proven track record in sales, customer success, or implementation (ideally in startup or health tech)
Strong user empathy, especially for providers and staff with high workloads
Excellent communication skills — clear, patient, personable, and confident
Comfort with ambiguity and context switching; ability to figure things out fast
Ability to master new complex technology tools quickly and work with data
High NPS with former teammates
Experience with Hubspot or similar CRM platforms
Nice-to-Haves
Familiarity with healthcare workflows, provider practices, or EHRs
Compensation & Benefits
Salary range: $100,000 - $200,000
Competitive compensation with meaningful equity
Fully covered medical, vision, and dental insurance
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