Provider Growth Associate
Own end-to-end onboarding for new provider organizations, driving outreach, demos, training, and activation to help practices integrate Forus into their workflows.
About the job
Responsibilities
- Own the end-to-end onboarding experience for new provider organizations, from first contact through full activation
- Build, maintain, and close a list of target accounts in partnership with RevOps & Analytics teams
- Drive outreach and engagement to bring new practices into the funnel
- Host product demos, training sessions, and onboarding walkthroughs
- Develop materials tailored to different user types (staff, clinicians, administrators)
- Build and refine repeatable playbooks and self-serve resources to scale onboarding efficiently
- Monitor activation and adoption data to identify blockers and intervene proactively
- Drive usage of key features by helping providers incorporate them into real-world workflows
- Gather feedback on features to inform Product improvements
- Partner with ops, product, and engineering teams to ensure a cohesive user journey
Requirements
- Proven track record in sales, customer success, or implementation (ideally in startup or health tech)
- Strong user empathy, especially for providers and staff with high workloads
- Excellent communication skills — clear, patient, personable, and confident
- Comfort with ambiguity and context switching; ability to figure things out fast
- Ability to master new complex technology tools quickly and work with data
- High NPS with former teammates
- Experience with Hubspot or similar CRM platforms
Nice-to-Haves
- Familiarity with healthcare workflows, provider practices, or EHRs
Compensation & Benefits
- Salary range: $100,000 - $200,000
- Competitive compensation with meaningful equity
- Fully covered medical, vision, and dental insurance
- Memberships for One Medical, Talkspace, Teladoc, and Kindbody
- Unlimited PTO and 16 weeks parental leave
- 401K plan, FSA option, commuter benefits, DashPass
- Daily lunch and dinner after 7pm at the office
Skills
HubSpot, CRM, Sales, Customer Success, Onboarding, Implementation, Product Demos, Training, Healthcare Workflows, Ehr
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