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ForusForusNew York, NY

Provider Growth Associate

Own end-to-end onboarding for new provider organizations, driving outreach, demos, training, and activation to help practices integrate Forus into their workflows.

100k – 200k
On-siteCustomer Success

About the role

Responsibilities

  • Own the end-to-end onboarding experience for new provider organizations, from first contact through full activation
  • Build, maintain, and close a list of target accounts in partnership with RevOps & Analytics teams
  • Drive outreach and engagement to bring new practices into the funnel
  • Host product demos, training sessions, and onboarding walkthroughs
  • Develop materials tailored to different user types (staff, clinicians, administrators)
  • Build and refine repeatable playbooks and self-serve resources to scale onboarding efficiently
  • Monitor activation and adoption data to identify blockers and intervene proactively
  • Drive usage of key features by helping providers incorporate them into real-world workflows
  • Gather feedback on features to inform Product improvements
  • Partner with ops, product, and engineering teams to ensure a cohesive user journey

Requirements

  • Proven track record in sales, customer success, or implementation (ideally in startup or health tech)
  • Strong user empathy, especially for providers and staff with high workloads
  • Excellent communication skills — clear, patient, personable, and confident
  • Comfort with ambiguity and context switching; ability to figure things out fast
  • Ability to master new complex technology tools quickly and work with data
  • High NPS with former teammates
  • Experience with Hubspot or similar CRM platforms

Nice-to-Haves

  • Familiarity with healthcare workflows, provider practices, or EHRs

Compensation & Benefits

  • Salary range: $100,000 - $200,000
  • Competitive compensation with meaningful equity
  • Fully covered medical, vision, and dental insurance
  • Memberships for One Medical, Talkspace, Teladoc, and Kindbody
  • Unlimited PTO and 16 weeks parental leave
  • 401K plan, FSA option, commuter benefits, DashPass
  • Daily lunch and dinner after 7pm at the office

Skills

HubSpotCRMSalesCustomer SuccessOnboardingImplementationProduct DemosTrainingHealthcare WorkflowsEhr
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