Owns renewals, expansions, and scaled customer engagement for a high-volume SaaS portfolio, driving retention and revenue growth through data-driven QBRs and cross-functional collaboration.
Technical post-sales advisor helping Public Sector customers adopt and maximize value from GitLab's DevSecOps platform through enablement, architecture guidance, and use-case implementation support.
Manage broker partner relationships at Rippling, driving adoption of HCM features like Benefits and Payroll while collaborating with product and engineering teams. Requires 3+ years SaaS experience and strong benefits background.
Manage critical trust and P1 incidents for Auth0 by Okta, driving customer communications, RCAs, and process improvements while mentoring support staff. Requires 3+ years SaaS incident management experience and strong cross-functional communication skills.
Manage enterprise customer relationships at PointClickCare, acting as a trusted advisor to drive adoption, value realization, and retention through strategic success planning and C-level engagement.
Manage a portfolio of NCAA Division I and professional basketball accounts, driving renewals, engagement, and upsells while serving as the primary customer contact and product expert.
Build and scale customer education, community, and champion programs from scratch to drive adoption, retention, and NRR at a fast-growing AI SaaS company.
Lead and mentor a team of Customer Success Managers, owning team-level renewal, retention, and expansion metrics while coaching CSMs on enterprise account management and AI adoption for a leading GRC SaaS platform.
Customer Success Manager supporting Beneficial Deployments team, serving as strategic advisor to global development organizations adopting Claude AI products to amplify social impact.
Experienced lawyers (JD + 5+ years) partner with CSMs and AEs to drive Harvey AI adoption at law firms and in-house legal teams through training, workshops, and strategic guidance.
Lead and scale a team of Legal Engineer - Product Specialists driving customer adoption, retention, and expansion for an AI-powered legal platform. Requires JD, 5+ years practicing law at top-tier firm or F500, and 4+ years people management experience.
Manages a team of CSMs focused on banking customers, driving adoption, satisfaction, and revenue growth. Owns client relationships, QBRs, onboarding support, and cross-functional collaboration.
Own a portfolio of Enterprise AI accounts, driving adoption, revenue growth, and inference outcomes. Bridge technical implementation with commercial strategy for hyper-growth customers.
Own a portfolio of large US insurance accounts, driving adoption, renewals, and expansion while building strategic relationships with senior stakeholders.
Own a portfolio of strategic US enterprise insurance accounts, driving adoption, renewals, and expansion for an AI-powered insurance platform. Build executive relationships and partner cross-functionally to deliver customer outcomes and influence product decisions.
Lead strategic customer success for global enterprise accounts at 6sense, driving adoption, renewals, upsells, and ROI through account planning, QBRs, and cross-functional collaboration. Requires 5+ years in high-touch CSM or account management roles plus a bachelor's degree.
Own retention and expansion for 250-350 accounts at a data integration SaaS company. Drive usage growth, manage churn risk, run campaigns, and collaborate cross-functionally while hitting quota.
Leads a small team of installation specialists to deliver high-quality POS deployments, manage client coordination, and drive process improvements in a hybrid role. Requires 5 years of customer success experience and 1 year of team management.
Lead and build a global team of Partner Success Managers, designing onboarding playbooks and driving 85% partner activation within 16 days while analyzing churn trends.
Own and manage 50-75 small-market client and broker accounts, driving engagement, satisfaction, and retention through relationship management, KPI tracking, and cross-functional execution.
Train and onboard fashion teams to Raspberry AI's generative design platform. Deliver customer enablement, troubleshoot issues, and create educational resources while partnering with Product and Engineering.
Manage relationships with Linear’s largest customers, driving onboarding, adoption, and retention. Requires 5+ years in a technical customer-facing SaaS role.
Customer Success Manager responsible for driving product adoption, realizing customer value, and supporting renewals/expansions for RSA's identity and access management solutions. Requires 2+ years post-sales experience, ability to blend technical and business acumen, and strong stakeholder management skills.
Lead and scale a high-performing Customer Success team at a fast-growing AI startup. Own CS operations, coach CSMs, manage key accounts, and drive adoption and retention.
Guide strategic enterprise customers through product adoption and health improvement for a complex B2B SaaS recruiting platform. Manage ~20 high-value accounts while becoming a product expert to drive retention and outcomes.
Partner with enterprise customers to drive AI Agent adoption, transformation roadmaps, and measurable business outcomes. Requires 8+ years in enterprise SaaS CSM or consulting, strong technical acumen, and experience leading large-scale AI/automation programs.
Serve as a trusted technical advisor for strategic Federal customers, driving adoption and optimization of Okta’s Workforce and Customer Identity solutions. Requires 4+ years in IT/cloud, 2+ years in IAM or TAM roles, and experience with Public Sector customers.
Build and scale customer and employee education programs, certifications, documentation, and knowledge resources for a cybersecurity platform. Own content governance, LMS operations, and AI-powered learning experiences.
Own a Mid-Market book of business driving renewals, expansion, and retention for a scientific SaaS platform. Build relationships with scientific and operational stakeholders while managing the full commercial lifecycle.
Lead company-wide training programs for autonomous ground vehicle operations. Design curricula, develop materials, and manage delivery for internal personnel and external customers.
Manage critical bank partnerships, drive joint initiatives, and build partner management models for an embedded tax platform. Requires experience in partner management or business development, ideally in financial services.
Lead and scale a multi-sub-function CX organization (Support, Success, Expansions) at a high-velocity SMB SaaS company. Own NRR and expansion ARR as board-level KPIs while driving AI-native tooling, proactive retention motions, and cross-functional strategy.
Strategic partner and trusted advisor to government customers, driving AI adoption of Claude products across federal, state, and national security agencies. Requires 5+ years customer-facing experience with public sector expertise and technical fluency in AI/ML.
Lead a team of engineers and analysts delivering GTM technology solutions on Salesforce and SaaS platforms. Drive Agile delivery, talent development, and business alignment for Customer Experience systems.
Lead regional teams of MongoDB core and cloud Support Engineers. Drive operational excellence, scale support operations, coach technical talent, and manage customer escalations for a globally distributed database platform.
Lead and build the customer success function end-to-end, owning onboarding, adoption, retention, and expansion for enterprise accounts. Drive NRR/GRR and build scalable CS playbooks, tooling, and team.
Own a portfolio of enterprise accounts at an AI startup, driving adoption, expansion, and renewal for top accounting firms. Report to the CS Lead and help build the CS function from the ground up.
Bilingual (Spanish/English) Customer Success Manager responsible for managing a large book of business, driving customer retention, adoption, and health for Vanta's security and compliance platform.
Customer Success Manager responsible for building, retaining, and growing a book of SMB customers at Closinglock. Own renewals, drive product adoption and ROI, build executive relationships, identify expansion opportunities, and serve as the voice of the customer internally.
Drive renewals and upsells for SMB security customers at a cybersecurity SaaS startup. Manage post-sale relationships, run health checks, and collaborate cross-functionally to boost adoption and retention.
Serve as the primary strategic partner for High School, Club, or Youth accounts, driving onboarding, product adoption, retention, and expansion revenue. Requires 3 days/week in Lincoln, NE office.
Guide medium and large professional groups through SaaS onboarding with a focus on data migrations, insurance setups, and workflow optimization. Requires 2+ years in B2B SaaS onboarding or implementation.
Manage day-to-day operations and client relationships for strategic accounts in healthcare advertising. Drive renewals, upsells, campaign performance, and pre-sales planning while collaborating with Sales and Analytics teams.
Own customer pilots, onboarding, and adoption for a B2B SaaS voice platform. Drive engagement, lead QBRs, and partner with AEs on expansion for enterprise accounts.
Drive long-term value, adoption, and retention for a portfolio of enterprise accounts. Partner with executives and cross-functional teams to deliver strategic customer success using Gainsight and structured engagement programs.
Drive long-term customer value, adoption, and retention for a portfolio of Commercial accounts. Partner with executive stakeholders to ensure measurable business outcomes and act as a trusted advisor within a pod-based account team.
Senior Developer Success Engineer working directly with developers to debug infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users. Requires 6+ years experience with Kubernetes, observability tools, and customer-facing roles.
Own and manage a book of mid-market customer relationships at Greenhouse, driving retention and expansion by building AI-powered workflows and translating customer goals into business outcomes.
Technical Account Manager responsible for driving customer adoption, value realization, and success with Wiz's cloud security platform. Provide technical guidance, manage a book of enterprise customers, advocate for their needs internally, and support renewals/expansion.
Own post-sale growth for large enterprise accounts at Retool. Build executive relationships, identify expansion opportunities, run internal marketing programs, and partner with AEs to drive adoption and measurable business outcomes.
Owns renewals, expansions, and scaled customer engagement for a high-volume SaaS portfolio, driving retention and revenue growth through data-driven QBRs and cross-functional collaboration.
Technical post-sales advisor helping Public Sector customers adopt and maximize value from GitLab's DevSecOps platform through enablement, architecture guidance, and use-case implementation support.
Manage broker partner relationships at Rippling, driving adoption of HCM features like Benefits and Payroll while collaborating with product and engineering teams. Requires 3+ years SaaS experience and strong benefits background.
Manage critical trust and P1 incidents for Auth0 by Okta, driving customer communications, RCAs, and process improvements while mentoring support staff. Requires 3+ years SaaS incident management experience and strong cross-functional communication skills.
Manage enterprise customer relationships at PointClickCare, acting as a trusted advisor to drive adoption, value realization, and retention through strategic success planning and C-level engagement.
Manage a portfolio of NCAA Division I and professional basketball accounts, driving renewals, engagement, and upsells while serving as the primary customer contact and product expert.
Build and scale customer education, community, and champion programs from scratch to drive adoption, retention, and NRR at a fast-growing AI SaaS company.
Lead and mentor a team of Customer Success Managers, owning team-level renewal, retention, and expansion metrics while coaching CSMs on enterprise account management and AI adoption for a leading GRC SaaS platform.
Customer Success Manager supporting Beneficial Deployments team, serving as strategic advisor to global development organizations adopting Claude AI products to amplify social impact.
Experienced lawyers (JD + 5+ years) partner with CSMs and AEs to drive Harvey AI adoption at law firms and in-house legal teams through training, workshops, and strategic guidance.
Lead and scale a team of Legal Engineer - Product Specialists driving customer adoption, retention, and expansion for an AI-powered legal platform. Requires JD, 5+ years practicing law at top-tier firm or F500, and 4+ years people management experience.
Manages a team of CSMs focused on banking customers, driving adoption, satisfaction, and revenue growth. Owns client relationships, QBRs, onboarding support, and cross-functional collaboration.
Own a portfolio of Enterprise AI accounts, driving adoption, revenue growth, and inference outcomes. Bridge technical implementation with commercial strategy for hyper-growth customers.
Own a portfolio of large US insurance accounts, driving adoption, renewals, and expansion while building strategic relationships with senior stakeholders.
Own a portfolio of strategic US enterprise insurance accounts, driving adoption, renewals, and expansion for an AI-powered insurance platform. Build executive relationships and partner cross-functionally to deliver customer outcomes and influence product decisions.
Lead strategic customer success for global enterprise accounts at 6sense, driving adoption, renewals, upsells, and ROI through account planning, QBRs, and cross-functional collaboration. Requires 5+ years in high-touch CSM or account management roles plus a bachelor's degree.
Own retention and expansion for 250-350 accounts at a data integration SaaS company. Drive usage growth, manage churn risk, run campaigns, and collaborate cross-functionally while hitting quota.
Leads a small team of installation specialists to deliver high-quality POS deployments, manage client coordination, and drive process improvements in a hybrid role. Requires 5 years of customer success experience and 1 year of team management.
Lead and build a global team of Partner Success Managers, designing onboarding playbooks and driving 85% partner activation within 16 days while analyzing churn trends.
Own and manage 50-75 small-market client and broker accounts, driving engagement, satisfaction, and retention through relationship management, KPI tracking, and cross-functional execution.
Train and onboard fashion teams to Raspberry AI's generative design platform. Deliver customer enablement, troubleshoot issues, and create educational resources while partnering with Product and Engineering.
Manage relationships with Linear’s largest customers, driving onboarding, adoption, and retention. Requires 5+ years in a technical customer-facing SaaS role.
Customer Success Manager responsible for driving product adoption, realizing customer value, and supporting renewals/expansions for RSA's identity and access management solutions. Requires 2+ years post-sales experience, ability to blend technical and business acumen, and strong stakeholder management skills.
Lead and scale a high-performing Customer Success team at a fast-growing AI startup. Own CS operations, coach CSMs, manage key accounts, and drive adoption and retention.
Guide strategic enterprise customers through product adoption and health improvement for a complex B2B SaaS recruiting platform. Manage ~20 high-value accounts while becoming a product expert to drive retention and outcomes.
Partner with enterprise customers to drive AI Agent adoption, transformation roadmaps, and measurable business outcomes. Requires 8+ years in enterprise SaaS CSM or consulting, strong technical acumen, and experience leading large-scale AI/automation programs.
Serve as a trusted technical advisor for strategic Federal customers, driving adoption and optimization of Okta’s Workforce and Customer Identity solutions. Requires 4+ years in IT/cloud, 2+ years in IAM or TAM roles, and experience with Public Sector customers.
Build and scale customer and employee education programs, certifications, documentation, and knowledge resources for a cybersecurity platform. Own content governance, LMS operations, and AI-powered learning experiences.
Own a Mid-Market book of business driving renewals, expansion, and retention for a scientific SaaS platform. Build relationships with scientific and operational stakeholders while managing the full commercial lifecycle.
Lead company-wide training programs for autonomous ground vehicle operations. Design curricula, develop materials, and manage delivery for internal personnel and external customers.
Manage critical bank partnerships, drive joint initiatives, and build partner management models for an embedded tax platform. Requires experience in partner management or business development, ideally in financial services.
Lead and scale a multi-sub-function CX organization (Support, Success, Expansions) at a high-velocity SMB SaaS company. Own NRR and expansion ARR as board-level KPIs while driving AI-native tooling, proactive retention motions, and cross-functional strategy.
Strategic partner and trusted advisor to government customers, driving AI adoption of Claude products across federal, state, and national security agencies. Requires 5+ years customer-facing experience with public sector expertise and technical fluency in AI/ML.
Lead a team of engineers and analysts delivering GTM technology solutions on Salesforce and SaaS platforms. Drive Agile delivery, talent development, and business alignment for Customer Experience systems.
Lead regional teams of MongoDB core and cloud Support Engineers. Drive operational excellence, scale support operations, coach technical talent, and manage customer escalations for a globally distributed database platform.
Lead and build the customer success function end-to-end, owning onboarding, adoption, retention, and expansion for enterprise accounts. Drive NRR/GRR and build scalable CS playbooks, tooling, and team.
Own a portfolio of enterprise accounts at an AI startup, driving adoption, expansion, and renewal for top accounting firms. Report to the CS Lead and help build the CS function from the ground up.
Bilingual (Spanish/English) Customer Success Manager responsible for managing a large book of business, driving customer retention, adoption, and health for Vanta's security and compliance platform.
Customer Success Manager responsible for building, retaining, and growing a book of SMB customers at Closinglock. Own renewals, drive product adoption and ROI, build executive relationships, identify expansion opportunities, and serve as the voice of the customer internally.
Drive renewals and upsells for SMB security customers at a cybersecurity SaaS startup. Manage post-sale relationships, run health checks, and collaborate cross-functionally to boost adoption and retention.
Serve as the primary strategic partner for High School, Club, or Youth accounts, driving onboarding, product adoption, retention, and expansion revenue. Requires 3 days/week in Lincoln, NE office.
Guide medium and large professional groups through SaaS onboarding with a focus on data migrations, insurance setups, and workflow optimization. Requires 2+ years in B2B SaaS onboarding or implementation.
Manage day-to-day operations and client relationships for strategic accounts in healthcare advertising. Drive renewals, upsells, campaign performance, and pre-sales planning while collaborating with Sales and Analytics teams.
Own customer pilots, onboarding, and adoption for a B2B SaaS voice platform. Drive engagement, lead QBRs, and partner with AEs on expansion for enterprise accounts.
Drive long-term value, adoption, and retention for a portfolio of enterprise accounts. Partner with executives and cross-functional teams to deliver strategic customer success using Gainsight and structured engagement programs.
Drive long-term customer value, adoption, and retention for a portfolio of Commercial accounts. Partner with executive stakeholders to ensure measurable business outcomes and act as a trusted advisor within a pod-based account team.
Senior Developer Success Engineer working directly with developers to debug infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users. Requires 6+ years experience with Kubernetes, observability tools, and customer-facing roles.
Own and manage a book of mid-market customer relationships at Greenhouse, driving retention and expansion by building AI-powered workflows and translating customer goals into business outcomes.
Technical Account Manager responsible for driving customer adoption, value realization, and success with Wiz's cloud security platform. Provide technical guidance, manage a book of enterprise customers, advocate for their needs internally, and support renewals/expansion.
Own post-sale growth for large enterprise accounts at Retool. Build executive relationships, identify expansion opportunities, run internal marketing programs, and partner with AEs to drive adoption and measurable business outcomes.