Partner Success Manager, Broker

What you will do

• Develop long-lasting relationships - Manage a book of business, and own relationships with your key stakeholders - Build Rippling advocates!
• Become a virtual member of your partners’ teams - showing them how to improve workflows through the use of Rippling’s features including Benefits, Payroll, Reporting/Analytics, etc
• Increase adoption - Drive partner adoption of new feature roll-outs
• Offer white glove service - Ensure partners feel supported and engaged through attentive, personalized guidance and product enablement
• Triage critical customer & partner issues to resolution - Act as the Rippling liaison for partner questions, issues, or escalations. Make partners feel supported by your sense of urgency and advocacy, ensuring their issues are resolved as they arise.
• Become a product expert - you'll be a go-to resource for both partners and coworkers in a short amount of time
• Build cross-functional ties across Rippling
• Think like a partner - work directly with our engineering and product teams to constantly build new features and deliver an amazing new customer & partner experience
• Hold partners accountable to success through business reviews in alignment with their assigned Channel AE

What you will need

• 3+ years of work experience at a SaaS company, preferably in the HCM category, in a customer or partner-facing role
• Strong benefits background
• Stellar written and verbal communication skills
• Track record of building strong customer or partner relationships
• Flexibility with changing job duties and responsibilities
• Excellent at time management, prioritizing tasks and adapting on a day to day basis
• Passion for training both partners and internal teams
• Thrives at building new processes when they don’t exist
• Interest in actively working with product and engineering teams