Revenue Operations Manager

What You’ll Do

• Own the CRM data model for post-sales, implementation projects, product line items, and lifecycle stages, and keep it accurate across 500+ accounts without manual upkeep.
• Automate the handoffs that matter: project creation at close, go-live cascades, and gap detection when status drifts from reality.
• Stand up the Renewal Pipeline from scratch. Every contract end date gets a deal, stage, and owner. Model product swaps at renewal so ARR stays clean and auditable.
• Surface the timing signals CS needs: upcoming renewals, past-term accounts, and expansion candidates based on product gaps.
• Partner with Deal Desk so what lands in post-sales is operationally usable, and with Finance on ARR definitions and billing alignment.
• Replace subjective CSM assignment with formula-based workload logic, and automate the recurring motions (QBR scheduling, escalation paths, outreach triggers) so CSMs spend time on customers, not chasing data.
• Document what you build and train the team on it. Self-service resources that actually get used.
• Bring data-driven recommendations to leadership, and identify the gaps in the post-sales operating model worth building next, like customer health scoring, support platform integration, and value realization reporting are on deck.

What You’ll Bring

• 4-7+ years in RevOps, Customer Success Ops, or Revenue Strategy at a high-growth SaaS company (Series A-C ideal).
• HubSpot power user (admin level): custom objects, workflows, calculated properties, reporting. This is non-negotiable. Our entire GTM runs on HubSpot.
• Proven track record building post-sales infrastructure: renewal pipelines, customer health programs, churn reporting. Not just maintaining someone else's system.
• You've solved the "sales closed it but CS never launched it" problem before. Implementation tracking, handoff design, book-to-live visibility.
• Track record of owning and delivering complex projects autonomously.
• Experience with support platforms (Zendesk, Intercom, Freshdesk) and building CRM-to-support integrations.
• Comfortable working with product usage data and building it into operational workflows.
• Comfortable with AI-powered workflow tools. We run an AI-first operating model where "Can an agent do this?" is the opening question for every process.
• Experience with BI tools (Metabase, Looker, Tableau) is a plus.

Compensation: The expected base salary for this role is $130,000-$190,000 with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca’s total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks.