Engagement Lead, Future Platforms | Housing

Key Responsibilities

• Own engagement success end-to-end: Serve as the primary driver of customer deployments from late-stage sales handoff through launch and post-launch stabilization; ensure outcomes, timelines, and stakeholder alignment.
• Support sales and expansion: Participate in later-stage sales and pre-sales discovery to set up successful engagements; help scope realistic engagements and identify follow-on opportunities.
• Lead discovery, scoping, and decisioning: Translate fuzzy goals into crisp requirements, workflows, success metrics, and rollout plans; guide customers through tradeoffs, product constraints, and adoption choices.
• Run the execution motion: Maintain multi-threaded project plans under ambiguity; coordinate across internal teams and external stakeholders; create clear operating cadences, risk tracking, and launch readiness.
• Configuration and launch: Collaborate with product operations, engineering, and training teams to drive product configuration, data migration, launch, and successful adoption.
• Inform and support product development: Partner with Product/Engineering to define net-new product workflows and requirements and help shape the product roadmap—based on scoping learnings, customer input, and real-world usage.
• Build the scalable playbook: Turn lessons from engagements into repeatable processes, templates, and systems—improving speed and quality as we scale.

Requirements

• 5–8 years of experience in management consulting, corporate strategy, product management, and/or founder/operator roles at high-growth startups
• Strong technical intuition, demonstrated by STEM degree or equivalent technical background
• Proven ability to take ownership and operate autonomously with strong judgement in fast-paced, ambiguous environments
• Proven ability to independently manage complex projects end-to-end in a client facing setting
• Excellent communication and ability to naturally build strong relationships and influence across internal and external stakeholders
• Ability to operate creatively and flexibly while maintaining sharp attention to detail
• Willingness to travel ~1x per month for ~3 days
• Willingness to work in person at our office 4-5 days a week

Compensation

Salary range: $190,000 - $250,000 base, plus equity and comprehensive benefits including medical/dental/vision (100% covered), fully paid parental leave, 401k, fitness stipend, unlimited vacation, and relocation support.