Technical Account Manager - API Platform
Owns revenue expansion and technical relationships for existing API platform customers at a health-tech infrastructure company. Drives net revenue retention through upsells, multi-location growth, and technical account management.
About the job
Responsibilities
- Own revenue expansion for the existing customer base with primary metric of net revenue retention
- Drive multi-location growth by moving customers from one or two locations to ten, fifty, or more
- Identify and close upsell and cross-sell opportunities across the API platform
- Serve as the primary technical relationship for accounts, handling integration questions and production issues
- Surface expansion-blocking issues and resolve them before they become churn
- Manage a named account portfolio with defined active customers
- Run regular business reviews covering usage trends, expansion opportunities, and roadmap alignment
- Build and execute expansion plans by account tracking current ARR, potential ARR, and required actions
- Work closely with Engineering and Solutions Engineering on complex technical questions
- Coordinate handoffs with sales team for new logo opportunities within existing accounts
- Keep CRM current and forecast accurate for expansion pipeline, renewal risk, and account health
Requirements
- 4+ years in a technical account management, customer success, or solutions engineering role at a SaaS or API-first company with demonstrated ownership of expansion revenue
- Track record of growing accounts, not just renewing them, with clear understanding of NRR drivers
- Technical fluency with APIs and developer workflows
- Experience navigating multi-stakeholder accounts
- Commercial orientation focused on growing relationships
- CRM discipline and comfort with data for building credible expansion forecasts
Nice-to-Haves
- Prior experience in health-tech, developer tools, or API platforms
- Familiarity with EHR/PMS systems, clinical workflows, or Revenue Cycle Management
- Experience in a customer-facing role at a company building its GTM function
Benefits
- Full Medical, Dental, and Vision (up to 100% covered)
- 401K and commuter benefits
- Flexible PTO
- Stock options
- Unlimited paid time off policy
Skills
API Integrations, Technical Account Management, Customer Success, Solutions Engineering, CRM, Revenue Forecasting, Net Revenue Retention, Multi-Stakeholder Account Management, Developer Workflows, SaaS
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