Technical Account Manager - API Platform

Responsibilities

• Own revenue expansion for the existing customer base with primary metric of net revenue retention
• Drive multi-location growth by moving customers from one or two locations to ten, fifty, or more
• Identify and close upsell and cross-sell opportunities across the API platform
• Serve as the primary technical relationship for accounts, handling integration questions and production issues
• Surface expansion-blocking issues and resolve them before they become churn
• Manage a named account portfolio with defined active customers
• Run regular business reviews covering usage trends, expansion opportunities, and roadmap alignment
• Build and execute expansion plans by account tracking current ARR, potential ARR, and required actions
• Work closely with Engineering and Solutions Engineering on complex technical questions
• Coordinate handoffs with sales team for new logo opportunities within existing accounts
• Keep CRM current and forecast accurate for expansion pipeline, renewal risk, and account health

Requirements

• 4+ years in a technical account management, customer success, or solutions engineering role at a SaaS or API-first company with demonstrated ownership of expansion revenue
• Track record of growing accounts, not just renewing them, with clear understanding of NRR drivers
• Technical fluency with APIs and developer workflows
• Experience navigating multi-stakeholder accounts
• Commercial orientation focused on growing relationships
• CRM discipline and comfort with data for building credible expansion forecasts

Nice-to-Haves

• Prior experience in health-tech, developer tools, or API platforms
• Familiarity with EHR/PMS systems, clinical workflows, or Revenue Cycle Management
• Experience in a customer-facing role at a company building its GTM function

Benefits

• Full Medical, Dental, and Vision (up to 100% covered)
• 401K and commuter benefits
• Flexible PTO
• Stock options
• Unlimited paid time off policy