Engagement Manager
Leads quota-carrying Professional Services sales by scoping transformation projects, developing statements of work, and partnering with Sales, Services, and Customer Success. Requires five or more years of enterprise technology or services sales experience, database and architecture knowledge, and strong consulting and presentation skills.
About the job
Responsibilities
- Understand customers’ application and dataset portfolios, IT and business priorities, and success measures to design digital transformation approaches involving MongoDB technologies.
- Translate customer use cases, pain points, and needs into scoped projects and statements of work.
- Partner with Sales, Professional Services, and Customer Success to develop account strategies and drive MongoDB adoption, growth, and utilization.
- Own deals and technical scoping from inception through closure.
- Manage the Professional Services pipeline, bookings, and revenue forecasts for the region.
- Articulate the business value of Professional Services and advise on service delivery challenges, strategies, approaches, and risk mitigation.
- Develop repeatable assets such as estimates, proposals, statements of work, templates, tools, and case studies.
- Transition agreed project scope and customer expectations to the delivery team.
- Mentor team members and share best practices.
- Travel for key engagements and team offsites.
Requirements
- Bachelor of Science degree in Computer Science, Mathematics, Engineering, or equivalent professional experience.
- At least 5 years of experience selling Professional Services and/or technology solutions at an enterprise software company.
- Experience as an architect, consultant, project manager, or Professional Services manager.
- Experience positioning and selling Professional Services internally and carrying a quota for Professional Services bookings.
- General knowledge of databases, including RDBMS, SQL, and NoSQL.
- Knowledge of the software development lifecycle and methodologies such as Agile and Waterfall.
- Knowledge of software architecture across cloud and on-premise technologies.
- Ability to collaborate with account teams on complex account strategies and sales plays.
- Ability to scope and estimate projects.
- Strong presentation skills for communicating the value, capabilities, and differentiators of complex service solutions.
- Fluency in English.
Nice to Have
- Proficiency in German, Dutch, or French.
Skills
Professional Services, Enterprise Software, Databases, Rdbms, SQL, NoSQL, Software Development Lifecycle, Agile, Waterfall, Software Architecture, AWS, GCP, Kubernetes, Openshift, Project Scoping
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