Senior Professional Services Consultant
Senior consultant responsible for deploying, integrating, troubleshooting, and optimizing Illumio security platforms in customer environments. The role requires 5+ years of consulting experience, strong infrastructure and networking expertise, scripting and cloud knowledge, and excellent client-facing communication.
About the job
Responsibilities
- Act as a trusted advisor for clients, assisting with the integration of Illumio into their environments.
- Manage deployments and upgrades of the Illumio platform, coordinating timelines and required resources.
- Conduct technical reviews and provide guidance on change preparation for deployments.
- Develop Illumio-specific API scripts to improve service deployment, monitoring, and management.
- Provide best practices, documentation, and recommendations for optimizing Illumio usage.
- Prepare and maintain project documentation throughout engagements.
- Monitor and troubleshoot deployments, addressing anomalies and performance issues.
- Serve as the primary interface between client teams and Illumio product and support teams.
- Provide metrics and reporting on deployment effectiveness.
- Support internal teams with integration documentation and security ruleset and policy development.
- Facilitate testing and validation of the Illumio platform for client service teams.
- Conduct knowledge transfer and training sessions for client teams.
- Complete administrative documentation, including timesheets and weekly reports.
Requirements
- 5+ years of consulting or advisory experience.
- Strong experience with Linux, preferably CentOS or Red Hat, and Windows Server.
- Experience with cloud computing service provider models, including AWS, Azure, GCP, or OCI.
- Experience with container platform architecture, such as Kubernetes or OpenShift.
- Experience with automation and scripting tools, including Bash, Python, Ruby, Chef, Puppet, or Ansible.
- Expertise in networking concepts, including network flows, protocols, and application security controls.
- Strong problem-solving skills in unfamiliar technology environments.
- Ability to adapt quickly to evolving technology and new tools.
- Client-facing skills, including conflict resolution and project management.
- Excellent communication skills with the ability to tailor messages to different audiences.
- Broad understanding of IT infrastructure.
- Willingness to travel to Silicon Valley for product training and knowledge development.
- Ability to quickly assimilate new product knowledge and apply it in customer environments.
Nice to Have
- Experience within the Professional Services team of a security vendor.
- Prior Illumio experience is beneficial but not required; training is provided.
Compensation
- Annual salary range: 90,000–108,000.
Skills
Linux, Windows Server, AWS, Azure, GCP, Kubernetes, Openshift, Bash, Python, Ruby, Ansible, Networking, REST APIs, Project Management
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