Account Manager, Commercial
Manages post-sales for commercial SaaS customers, builds C-suite relationships, drives platform adoption and revenue through renewals and expansions. Requires 2+ years in account management or sales in fast-paced SaaS environment.
About the job
What You’ll Do
- Manage all post-sales activity for Commercial customers through strong relationship-building, product knowledge, planning, and execution.
- Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs.
- Drive usage of the Navan platform by ensuring your clients manage 100% of their T&E programs through Navan.
- Meet or exceed revenue goals.
- Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases.
- Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
- Collaborate cross functionally with team members to uncover and deliver against client needs.
- Deeply understand Navan’s product offerings and competitive positioning.
- Travel to customer sites as appropriate.
- Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client.
- Own client renewals, and upsells/cross-sells of adjacent products.
What We’re Looking For
- 2+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company
- Demonstrable track record of high performance and success.
- Strong communication and presentation skills
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Data driven mindset with attention to detail
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.
- Bachelor’s degree preferred or similar work experience
Compensation
$96,000 - $128,000 USD (includes base salary and target incentive compensation).
Skills
SaaS, Account Management, Sales, Customer Relationship Management, Revenue Growth, Client Onboarding, Cross-Selling, T&E Management, Strategic Thinking, Data Analysis
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