Account Manager
Manage and grow SMB/mid-market accounts for Prompt's therapy EMR SaaS platform by upselling licenses, cross-selling products, building relationships, and driving revenue expansion. Requires 1-3 years in account management or sales (SaaS/HealthTech preferred) with proven quota attainment.
About the job
Key Responsibilities
- Manage and grow existing accounts by proactively upselling additional licenses and cross-selling new products.
- Build and maintain relationships with key decision-makers to uncover new opportunities.
- Present Prompt’s suite of products (Prompt Kiosk, Prediction Health, Onus One, PT Wired, Prompt BI) to demonstrate value and ROI.
- Conduct periodic business reviews with CSMs to identify whitespace, showcase value, and strengthen partnerships.
- Collaborate closely with Client Success and Sales to ensure aligned strategies for account health and growth.
- Accurately forecast opportunities, track pipeline, and maintain up-to-date records in CRM.
Minimum Requirements
- 1–3 years of experience in Account Management or Sales, ideally in SaaS or HealthTech.
- Demonstrated success in achieving or exceeding revenue quotas.
- Strong relationship-building, communication, and negotiation skills.
- Highly organized, resourceful, and proactive with the ability to manage multiple priorities.
- Comfortable working independently in a fast-paced, startup environment.
- Proficient with CRM tools (HubSpot preferred), project management software, and analytics dashboards.
Preferred Qualifications
- Familiarity with healthcare, particularly PT/OT/SLP practices.
- PT/PTA background or clinical exposure.
- Experience with Google Workspace, Hubspot, or similar productivity tools.
Skills
Account Management, Sales, CRM, HubSpot, Upselling, Cross-Selling, Relationship Building, Forecasting, Healthcare, SaaS
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