GTM Strategy & Operations Analyst, Account Management

Responsibilities

• Partner with Account Managers and leadership on account ownership, renewals, expansion, pipeline, forecasting, and GTM data questions and escalations.
• Own and support recurring forecast and pipeline preparation, business reviews, scorecards, and performance reporting.
• Analyze renewal, expansion, pipeline, and retention performance to identify trends, risks, and opportunities; provide recommendations to leadership.
• Audit pipelines, opportunities, account books, forecasts, and CRM hygiene to improve data quality and operating discipline.
• Support book management and account movement, including accurate account ownership and territory changes.
• Improve pipeline generation and expansion motions by tracking targets, conversion, and execution.
• Develop and maintain source-of-truth reporting and operating metrics, primarily in Salesforce and other GTM systems.
• Partner with Systems, Analytics, Finance, Deal Desk, and Revenue Operations teams on process and tooling improvements.
• Manage recurring operations and strategic projects, communicating tradeoffs and meeting deadlines.
• Support cross-functional initiatives from requirements gathering through rollout, documentation, enablement, and adoption.

Requirements

• Strong understanding of B2B SaaS post-sales and Account Management, including renewals, retention, expansion, forecasting, and pipeline management.
• Strong analytical, problem-solving, stakeholder management, and communication skills.
• Ability to quantify revenue or customer impact and turn complex data into clear recommendations.
• Strong attention to detail and commitment to data accuracy and operational execution.
• Strong proficiency in Excel or Google Sheets and comfort analyzing large datasets.
• Advanced Salesforce reporting and dashboard experience.
• Ability to manage multiple priorities in a fast-moving environment.
• Must be authorized to work in the United States without current or future employer sponsorship.
• Willingness to use AI responsibly to improve efficiency and impact.

Compensation and Benefits

• Base salary: $114,000–$134,000 annually.
• Equity and comprehensive medical, dental, and vision coverage.
• Paid parental leave, health and wellness stipend, and remote workspace, internet, and cellphone stipends.
• Commuter benefits, family planning benefits, matching 401(k) contribution, flexible PTO, sick time, and company-paid holidays.