Account Manager - Buyside
Manage and grow buyside client relationships through subscription renewals, account expansion, and cross-selling Octus credit intelligence products. Target 115%+ net retention.
About the job
Responsibilities
- Manage all aspects of the renewal cycle for Octus’ subscription relationships within the buyside sector
- Manage key client interactions with a determined focus on expansion opportunities within accounts and subscription renewals targeting 115%+ net retention
- Collaborate with customer success to deliver excellent client service and customer experience
- Coordinate with Octus’ product team to identify opportunities for product and platform enhancements
- Track and analyze KPIs and product usage on accounts to determine appropriate relationship management strategy
Requirements
- 2+ years of experience in an account management capacity, renewing, upselling, and cross-selling solutions to the buyside, and/or experience in credit and leveraged finance
- Ability to build relationships and business partnerships to meet and exceed net retention targets
- Organized, detail-oriented with the ability to prioritize and respond quickly; ability to keep on top of all requirements with multiple ongoing workstreams
- Excellent interpersonal, verbal and written communication
- Experience with Salesforce
Compensation & Benefits
- Base salary range: $95,000 - $110,000
- Eligible for quarterly commission bonus
- Competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only)
Skills
Salesforce, Account Management, Client Relationship Management, Upselling, Cross-Selling, KPI Tracking, Renewal Management
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