Technical Account Manager
Technical Account Manager responsible for post-sale deployment, adoption, and expansion of Ambient.ai's AI-powered physical security platform at large enterprises. Requires 7+ years customer-facing experience, technical curiosity to master complex configurable systems, and ability to align multi-stakeholder programs driving measurable security outcomes.
About the job
What you'll do
- Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
- Lead customers through deployment, onboarding, testing, training, and operational rollout
- Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes
- Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environments
- Navigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross-functional alignment
- Build trusted relationships with both day-to-day users and executive stakeholders
- Capture customer feedback and field insights to help shape product, process, and go-to-market improvements
- Identify opportunities to deepen customer impact and expand the partnership over time
- Travel up to 30%
What you'll bring
- 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technology
- Experience managing multi-stakeholder programs or implementations in enterprise environments
- A strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit together
- A customer-facing style that combines structure, urgency, and relationship-building
- Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations
- Excellent written and verbal communication skills
- A high degree of ownership, adaptability, and follow-through
What makes someone successful here
- Comfortable going beyond surface-level product knowledge and enjoy building real technical proficiency in a complex system
- Strong account leaders who can drive action, align stakeholders, and keep customer programs moving
- Strong aptitude and interest to learn a nuanced platform, understand how it fits into a larger customer environment, and use that understanding to drive meaningful outcomes
Bonus points for
- Experience in enterprise SaaS, security technology, or other operationally complex environments
- Exposure to networking, infrastructure, systems integration, or AI-driven products
- Experience in consulting, transformation, or other roles that required structured problem-solving and executive communication
Why join us
- Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
- Flexible time off including Winter Break
- Stock options
- Latest tech and swag delivered to your door
Skills
Technical Account Management, Solutions Engineering, Customer Success, Enterprise Deployments, Stakeholder Management, Ai Platforms, Systems Integration, Security Technology, Networking, Infrastructure
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