Technical Account Manager

What you'll do

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
• Lead customers through deployment, onboarding, testing, training, and operational rollout
• Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes
• Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environments
• Navigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross-functional alignment
• Build trusted relationships with both day-to-day users and executive stakeholders
• Capture customer feedback and field insights to help shape product, process, and go-to-market improvements
• Identify opportunities to deepen customer impact and expand the partnership over time
• Travel up to 30%

What you'll bring

• 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technology
• Experience managing multi-stakeholder programs or implementations in enterprise environments
• A strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit together
• A customer-facing style that combines structure, urgency, and relationship-building
• Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations
• Excellent written and verbal communication skills
• A high degree of ownership, adaptability, and follow-through

What makes someone successful here

• Comfortable going beyond surface-level product knowledge and enjoy building real technical proficiency in a complex system
• Strong account leaders who can drive action, align stakeholders, and keep customer programs moving
• Strong aptitude and interest to learn a nuanced platform, understand how it fits into a larger customer environment, and use that understanding to drive meaningful outcomes

Bonus points for

• Experience in enterprise SaaS, security technology, or other operationally complex environments
• Exposure to networking, infrastructure, systems integration, or AI-driven products
• Experience in consulting, transformation, or other roles that required structured problem-solving and executive communication

Why join us

• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
• Flexible time off including Winter Break
• Stock options
• Latest tech and swag delivered to your door