Senior AI Deployment Consultant

Leads complex customer deployments of an AI customer service platform, combining project management, hands-on configuration, integrations, and technical readiness. The role requires 5+ years in customer-facing implementation or professional services and strong communication, judgment, and AI-tooling proficiency.

About the job

Responsibilities

Own end-to-end deployment programs for the largest customers, serving as the primary point of contact throughout implementation.
Manage project scope, schedule, budget, customer goals, and support models while keeping go-to-market partners informed.
Lead discovery sessions and translate customer requirements into technical and project plans.
Configure the Fin platform, including automation, workflows, and analytics.
Coordinate technical readiness across data migrations, integrations, and security reviews.
Partner with Forward Deployed Engineers to resolve technical challenges while independently managing most platform implementation.
Maintain risk logs, reporting cadences, escalation paths, and documented decisions.
Partner with Sales, Customer Success, Product, and R&D to shape deployment strategy and provide roadmap feedback.
Improve Deployment Services methodology, templates, and best practices.
Use AI tooling for discovery synthesis, documentation, and customer asset creation, and share effective practices with the team.

Requirements

5+ years of experience in customer-facing implementation, deployment, or professional services, ideally in SaaS or AI technology.
Track record of delivering large, complex, multi-stakeholder projects on time and on budget with low escalation rates.
Hands-on technical capability configuring platforms and understanding APIs, data flows, and integration patterns.
Exceptional communication and relationship-building skills with executives and technical stakeholders.
Strong judgment under ambiguity and ability to prioritize and make decisions in a fast-paced environment.
Daily experience using AI tooling in delivery workflows, including discovery synthesis, documentation, and customer assets.
Proof of eligibility to work in the United States.

Nice to Have

Experience with Intercom Helpdesk, Zendesk, Salesforce, or similar customer experience platforms.

Compensation and Benefits

San Francisco Bay Area base salary range: $148,500–$177,400.
Eligibility for a corporate bonus program or sales incentive, as applicable.
Stock in the form of Restricted Stock Units (RSUs).
Hybrid work policy requiring employees to work in the office at least three days per week.