Senior Customer Engineer, Fed

Responsibilities

• Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and proofs of concept across security, networking, and developer platforms.
• Lead or oversee technical onboarding and implementation as the primary executive and engineering contact for customers.
• Own discovery, demonstrations, onboarding, technical health, risk, and expansion strategy in partnership with Account Executives.
• Monitor customer health scores and telemetry to accelerate time-to-value and resolve integration bottlenecks.
• Carry a variable quota tied to new business acquisition and/or account growth.
• Drive platform adoption, retain revenue, and identify cross-sell and up-sell opportunities using product usage data.
• Lead technical Quarterly Business Reviews and translate platform capabilities into return on investment for C-level executives.
• Maintain trusted technical relationships throughout onboarding, maturity, renewal, and expansion.
• Use AI agents and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.

Requirements

• Experience in a customer-facing technical role such as solutions engineering, customer engineering, sales engineering, or forward-deployed engineering.
• Broad technical expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
• Experience operating in a quota-carrying or revenue-aligned environment.
• Understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Exceptional presentation and stakeholder-management skills, including the ability to bridge technical implementation details and C-suite business strategy.

Nice-to-Haves

• Experience building, deploying, or architecting solutions with Workers AI, AI Gateway, or Vectorize.
• Prompt engineering, large language model orchestration, or retrieval-augmented generation experience.
• Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge-computing functions.

Compensation and Benefits

• Competitive base salary and variable commission structure tied to full-lifecycle commercial targets, including new business acquisition, adoption milestones, and account expansion.
• Compensation may be adjusted based on work location.
• Eligible for incentive compensation under Cloudflare’s Sales Compensation Plan.
• The estimated annual salary range includes on-target incentive compensation available under the Sales Compensation Plan.