Services Solutions Manager
Manages complex customer services engagements, translating business challenges into milestone-driven SOWs tied to measurable outcomes. Requires 5+ years of services delivery or field sales experience in data warehousing, BI, or cloud, plus strong technical discovery and scoping expertise.
About the job
Responsibilities
- Manage complex services engagements and own the services lifecycle for high-stakes projects.
- Challenge unrealistic customer requests and provide strategic trade-off options to protect project health and customer success.
- Lead deep technical discovery before contract signature.
- Create rigorous, milestone-driven Statements of Work (SOWs) linked to customer business outcomes and use cases.
- Implement formal, auditable scope governance and change-management processes.
- Maintain accurate bookings forecasts and financial milestones in SFDC.
- Protect practice margin health through disciplined commercial data management.
- Translate complex business challenges into value-focused delivery roadmaps.
- Drive alignment with senior internal and external stakeholders.
Requirements
- Typically 5 years of related experience with a bachelor's degree, or 4 years with a master's degree.
- 5–8 years of field sales or services delivery experience in data warehousing, business intelligence, or cloud.
- Expert-level technical discovery, scoping, and pre-signature discovery leadership.
- Strong judgment in selecting methods and techniques to solve complex problems.
Nice-to-haves
- Experience managing complex, outcome-oriented services engagements.
- Experience with formal scope governance, change management, and Salesforce-based commercial forecasting.
Skills
Technical Discovery, Scoping, Scope Governance, Change Management, Data Warehousing, Business Intelligence, Cloud Computing, Salesforce, Bookings Forecasting, Statement Of Work
Similar jobs
Solutions Architecture jobs
Sardine
United KingdomLeads client onboarding and technical integrations for fraud and compliance products, translating requirements into scalable solutions and managing implementation projects. Requires 4+ years in technical integration roles, B2B SaaS experience, and proficiency with APIs, SQL, JSON, and scripting.
Plenful
Remote
Leads solution discovery, demonstrations, pilots, and value storytelling for enterprise healthcare software sales. The role requires deep healthcare expertise—especially 340B—and experience guiding complex stakeholders from evaluation through implementation.
Stripe
London, United Kingdom
Own technical sales and implementation engagements for AI-first customers launching usage-based billing. The role combines discovery, demos, proof-of-concepts, hands-on integrations, and consultative guidance for technical founders and engineering, product, and finance teams.
Databricks
Berlin, GermanyLeads customer-facing architecture, demonstrations, proofs of concept, and implementation guidance for an agentic customer data platform. Requires 5+ years in CDP, MarTech, or customer data engineering, including substantial pre-sales or consulting experience.
OpenLoop
Remote
Owns hands-on technical implementations for external healthcare technology customers, including platform configuration, integrations, data migration, testing, deployment, go-live, and stabilization. Requires 3+ years of implementation or integration experience, strong SQL and API troubleshooting skills, and customer-facing technical communication.