Customer Success Enablement Manager - EMEA
The Associate EMEA Enablement Manager will build and deliver a CSM-focused enablement motion for Okta’s EMEA organization, shaping global programs for regional needs. The role requires 5+ years of software enablement experience, strong customer success knowledge, executive presentation skills, and cross-functional collaboration.
About the job
Responsibilities
- Identify and communicate the technical and role-readiness needs of the EMEA Customer Success Manager (CSM) organization.
- Design and execute innovative enablement programs for EMEA CSM leadership and teams.
- Equip CSM teams with product knowledge, skills, and processes to engage customers and drive retention and growth.
- Use data and performance management to measure program impact and guide future initiatives.
- Partner with enablement, product, learning and development, and content teams to design and deliver programs.
- Lead discovery sessions with business leaders to define and refine requirements.
- Gather input and content from CSM teams to curate enablement programs.
- Coordinate localization and delivery of global training, communications, and tooling for EMEA audiences.
Requirements
- 5+ years of enablement experience in the software industry, ideally supporting customer success or post-sales teams.
- Deep understanding of customer success and enablement strategies.
- Ability to understand, work with, and present to technical audiences.
- Strong presentation skills and executive presence.
- Understanding of cultural and business nuances across EMEA, particularly European markets.
- Excellent verbal and written communication skills.
- Ability to deliver results in a fast-moving, highly matrixed environment.
- Ability to collaborate in an international, virtual team and coordinate resources across partner requirements.
- Initiative, empathy, strong interpersonal skills, and product acumen.
Nice-to-haves
- Industry and product knowledge.
- Strong problem-solving, prioritization, facilitation, multitasking, analytical, and collaboration skills.
- Ability to work independently and thrive in a fast-paced, dynamic, global environment.
- Willingness to travel occasionally across the EMEA region.
Compensation and Benefits
- Annual base salary in Ireland: €56,000–€77,000 EUR.
- Equity, where applicable, bonus, comprehensive healthcare coverage, financial benefits, paid time off, and parental leave.
Skills
Customer Success, Enablement Strategy, Product Knowledge, Presentation Skills, Executive Presence, Performance Management, Data Analysis, Program Management, Facilitation, Localization, Learning And Development, Stakeholder Management, Communication, Problem Solving, Prioritization
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