Growth Strategy Enablement
Build and scale onboarding, training, systems, and playbooks that help a rapidly growing Growth Strategy team serve customers strategically and drive adoption, retention, and expansion. The role requires 4+ years in enablement or customer success, strong facilitation skills, and technical fluency in workflows and automation.
About the job
Responsibilities
- Design and scale onboarding and ongoing enablement programs through live workshops, certifications, and training.
- Capture best practices from top performers and turn them into repeatable frameworks, talk tracks, and playbooks.
- Collaborate with Product, Marketing, and GTM Enablement to translate product releases into actionable workflows and plays that drive adoption and retention.
- Build and maintain enablement systems for a rapidly growing Growth Strategy team.
- Leverage AI and automation to optimize knowledge sharing and personalize learning.
- Improve ramp time, product adoption, and measurable performance across the Growth Strategy organization.
Requirements
- 4+ years of experience in enablement or customer success, ideally in a high-growth SaaS environment.
- Strong communication and facilitation skills, including experience running workshops, certifications, and executive-level conversations.
- Technical fluency with data workflows, integrations, and automation concepts.
- Experience building and scaling onboarding, ongoing enablement, certification, and playbook programs that improved adoption, retention, or expansion outcomes.
- Experience creating content and managing enablement systems such as Notion, Gong, or a learning management system.
- Curiosity, collaboration, and enthusiasm for partnering across go-to-market teams.
- Strong organization and attention to detail, with the ability to identify enablement gaps and drive solutions.
- Bias for action and ability to execute independently in a fast-moving, high-ownership environment.
- Based in New York City or willing to relocate; the role is in-person.
Skills
SaaS, Customer Success, AI, Automation, Data Workflows, Integrations, Notion, Gong, Learning Management Systems, Workshops, Certifications, Playbooks
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