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BenchlingBenchlingBoston, MA

Field Enablement Manager

Benchling is seeking a Field Enablement Manager to design and own scalable partner enablement programs, including onboarding, certification, and continuous learning. This role involves developing curriculum, facilitating training, and collaborating cross-functionally to ensure partner readiness and delivery quality.

122k – 160k
Hybrid4+ YOESales Enablement

About the role

RESPONSIBILITIES

  • Design and own a scalable partner enablement framework: onboarding curriculum, role-based learning tracks, product certification programs, delivery readiness assessments, etc.
  • Build tiered partner certification paths that align to Benchling's delivery standards
  • Serve as the primary enablement point of contact for Benchling's services partner enablement program
  • Facilitate partner enablement activities: live training sessions, onboarding cohorts, certification workshops, etc.
  • Define partner readiness criteria and work with PS leadership to gate partner-led delivery against demonstrated competency
  • Author and maintain a structured enablement content repository in collaboration with the rest of the Benchling Enablement team
  • Work cross-functionally across Benchling teams to develop scalable onboarding, new product release enablement (shared across internal and partner audiences), and continuous learning programs
  • Define and track partner enablement KPIs: certification attainment, time-to-readiness, delivery quality scores, and partner-sourced issue rates

QUALIFICATIONS

  • BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
  • Life science background or experience enabling teams serving scientific industries
  • 4+ years of experience in enablement, training, or program management with meaningful exposure to external audiences (partners, customers, or channel)
  • Demonstrated ability to design and build enablement programs from scratch, not just maintain existing ones
  • Experience working with SI, channel, or implementation partners in a SaaS context, strongly preferred
  • Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
  • Comfortable facilitating live training for technical and semi-technical audiences
  • Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
  • Excellent cross-functional collaboration skills; experience influencing stakeholders you do not manage
  • KCS methodology familiarity or experience embedding knowledge practices into enablement workflows, a plus

Skills

Elearning Authoring ToolsArticulate Rise 360SkillableQuestionmarkKcs MethodologyProgram ManagementTrainingContent DevelopmentCross-Functional Collaboration

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