Field Enablement Manager
Benchling is seeking a Field Enablement Manager to design and own scalable partner enablement programs, including onboarding, certification, and continuous learning. This role involves developing curriculum, facilitating training, and collaborating cross-functionally to ensure partner readiness and delivery quality.
About the job
RESPONSIBILITIES
- Design and own a scalable partner enablement framework: onboarding curriculum, role-based learning tracks, product certification programs, delivery readiness assessments, etc.
- Build tiered partner certification paths that align to Benchling's delivery standards
- Serve as the primary enablement point of contact for Benchling's services partner enablement program
- Facilitate partner enablement activities: live training sessions, onboarding cohorts, certification workshops, etc.
- Define partner readiness criteria and work with PS leadership to gate partner-led delivery against demonstrated competency
- Author and maintain a structured enablement content repository in collaboration with the rest of the Benchling Enablement team
- Work cross-functionally across Benchling teams to develop scalable onboarding, new product release enablement (shared across internal and partner audiences), and continuous learning programs
- Define and track partner enablement KPIs: certification attainment, time-to-readiness, delivery quality scores, and partner-sourced issue rates
QUALIFICATIONS
- BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
- Life science background or experience enabling teams serving scientific industries
- 4+ years of experience in enablement, training, or program management with meaningful exposure to external audiences (partners, customers, or channel)
- Demonstrated ability to design and build enablement programs from scratch, not just maintain existing ones
- Experience working with SI, channel, or implementation partners in a SaaS context, strongly preferred
- Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
- Comfortable facilitating live training for technical and semi-technical audiences
- Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
- Excellent cross-functional collaboration skills; experience influencing stakeholders you do not manage
- KCS methodology familiarity or experience embedding knowledge practices into enablement workflows, a plus
Skills
Elearning Authoring Tools, Articulate Rise 360, Skillable, Questionmark, Kcs Methodology, Program Management, Training, Content Development, Cross-Functional Collaboration
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