Senior Fraud and Authentication Consultant

Responsibilities

• Serve as a trusted advisor to strategic customers throughout the solution lifecycle, from discovery and implementation through optimization and ongoing value realization.
• Lead complex client engagements by assessing needs, defining solutions, and driving outcomes that maximize customer value.
• Conduct workshops, technical assessments, and executive briefings on authentication, fraud prevention, and voice biometrics best practices.
• Collaborate with Product, Engineering, Customer Success, and Sales to ensure alignment and a seamless customer experience.
• Analyze client business processes, identify improvement opportunities, and recommend solutions that improve operational efficiency and mitigate risk.
• Guide customer teams through complex integrations and change management, resolve technical issues, and ensure adoption of solutions.
• Develop thought leadership content, including white papers, case studies, and reusable best-practice resources.
• Mentor colleagues and contribute to continuous learning and consulting excellence.

Requirements

• 7+ years of consulting, technical account management, solution delivery, or customer-facing technical experience in SaaS, cloud, security, or fintech environments.
• Demonstrated ability to lead complex client engagements and solve challenging business and technical problems.
• Expertise in enterprise architecture, authentication, fraud risk, or voice-driven technologies.
• Outstanding client relationship skills and comfort presenting to C-level and executive stakeholders.
• Resourcefulness, strong communication skills, AI fluency, resilience, adaptability, and accountability.

Nice-to-haves

• Experience with contact center technology, voice biometrics, or security solution integration.
• Management consulting experience or experience in high-growth technology environments.
• Technical certifications such as AWS, security, or networking certifications, or an advanced degree.
• Experience producing thought leadership content, whitepapers, or best-practice materials.

Compensation and Benefits

• Base salary range: $109,000–$131,000 USD.
• Eligible for additional compensation through an annual discretionary bonus and commission payments.
• Equity for all employees.
• Unlimited paid time off and company-wide rest days.
• Health, welfare, vision, dental, life, and disability coverage.
• Employer HSA contribution.
• Paid parental leave for all parents.
• Identity protection, phone and internet allowance, and home office allowance.
• Company holidays and annual professional development benefit.
• Choice of Apple MacBook Pro.
• Retirement plan with competitive 401(k) match.
• Wellness program, Employee Assistance Program, and 24/7 telemedicine.
• Remote-first work environment.