Senior Solutions Consultant, GRC
Leads customer onboarding, compliance adoption, and strategic outcomes for a new SaaS compliance product. The role requires customer success or consulting experience, compliance expertise, strong communication, and the ability to coordinate across Sales, Product, and Account Management.
About the job
Responsibilities
- Serve as the primary customer contact, delivering onboarding and ongoing support throughout the compliance journey.
- Help customers align the solution with strategic objectives and accelerate time to SOC 2 compliance.
- Identify customer challenges and lead cross-functional efforts to resolve issues.
- Promote compliance features, drive product adoption, and educate users on best practices.
- Collaborate with Sales, Product, and Account Management to align customer goals with company objectives.
- Analyze customer data and insights to identify product improvement opportunities and enhance customer success strategies.
Requirements
- 3+ years of experience in customer success, consulting, or compliance-related roles, ideally in SaaS.
- 3+ years of experience in compliance or similar regulatory frameworks.
- Exceptional communication skills and the ability to distill complex topics into actionable insights.
- Proven success managing customer relationships and delivering outcomes in high-stakes environments.
- Familiarity with Salesforce, Jira, or analytics platforms.
- Ability to thrive in a fast-paced, startup-like environment.
Benefits
- Comprehensive healthcare coverage for employees and dependents.
- Flexible time off and generous parental leave.
- Professional development opportunities and learning stipends.
- Home office setup allowance.
- 401(k) plan.
- Equity opportunities.
Skills
Customer Success, Compliance, SaaS, SOC 2, Salesforce, Jira, Analytics, Customer Relationship Management
Similar jobs
Solutions Architecture jobs
Watershed
New York, NY
Leads end-to-end implementations for complex strategic accounts, coordinating customer and internal teams, managing risks, and designing scalable processes. The role requires 3–6+ years in consulting, solutions, or software implementation and strong communication across technical and non-technical stakeholders.
Cribl
Washington, DC
Designs and enables Cribl architectures for Federal systems integrators, helping partners position, demonstrate, deploy, and support telemetry solutions across large government programs. The role requires pre-sales architecture experience, Federal market knowledge, strong data and security expertise, and executive-to-practitioner communication skills.
Pindrop
United States
Advises strategic customers on authentication and fraud-prevention solutions, leading complex engagements, integrations, workshops, and executive briefings. Requires 7+ years in consulting or customer-facing technical roles, enterprise technology expertise, and strong executive communication skills.
MongoDB
United States
Own end-to-end technical outcomes for enterprise customers by designing integrations, shipping production solutions, troubleshooting issues, and feeding field insights into product development. Requires 5+ years of engineering experience, AI and agentic development experience, and strong enterprise integration skills.
Celonis
New York, NYLeads customer-facing deployment and integration of containerized Celonis solutions in complex enterprise and federal environments. Requires 5+ years of Kubernetes experience, infrastructure-as-code expertise, active government clearance, and strong communication skills.