Sr. Delivery Partner Manager, FDE

Impact You Will Have

• Work with the FDE team to use Databricks delivery partners to accelerate customer project outcomes.
• Build and develop FDE relationships with Global System Integrators (GSIs), Regional System Integrators (RSIs), and regional Partner teams to support bi-directional pipeline reviews and engagements (subcontracting, advisory) for company priorities.
• Build an RFP process to support partner selection for large, complex, multi-year, multi-phase migration deals; create templates and scorecards for data-driven partner selection.
• Spearhead and lead efforts to incubate and ramp new partners with Gen AI capabilities.
• Drive MBRs and QBRs with priority partners; develop long-term roadmaps for PS Partner delivery priorities, scorecards, and feedback loops to segment partners by focus areas, regions, and company priorities.
• Drive delivery governance to ensure partner quality on Services-led and partner-supported implementations; support global programs to measure partner quality (CSAT, Partner Survey, program governance).
• Lead programs aligning with FDE & Partner strategy for Assurance and advisory services; work with cross-functional channel teams to enable GSIs, RSIs, SIs on Assurance services and support bi-weekly reviews and deal governance.
• Support Partner IP efforts such as creation of service delivery kits to scale the ecosystem.
• Liaise with Delivery Partner organizations to ensure personnel have required training and certification to deliver Databricks projects following best practices; champion and provide thought leadership for specialization programs; implement and lead programs for achieving requirements and exceeding delivery quality.
• Build and maintain an effective onboarding process for partner resources to ensure effective utilization and quality of services across Databricks customer deliveries.
• Work with the Databricks resource management team to oversee pipeline planning with delivery partners, ensuring timely resource availability for Databricks services opportunities.
• Allocate and outsource projects to Services partners, including selecting appropriate partners and working closely to ensure project success.
• Work with legal, people operations, and other cross-functional organizations to support bi-directional contractual negotiations.
• Advocate for Partner needs internally; manage escalations and issues on partner-delivered projects.
• Develop, implement, and monitor Key Performance Indicators for each Services partner.
• Coach and mentor junior team members and partner resources.

What We Look For

• Extensive industry experience including resource management, demand pipeline management, and a record of success in navigating and driving engagements with large enterprise organizations with a focus on FDE.
• Extensive experience within an FDE or consulting organization as a Partner Manager and/or Consulting Manager.
• Experience managing partner or third-party organization enablement, including upskilling teams to provide delivery capabilities.
• Excel at working directly with Partners and customers to gather, prioritize, plan, and execute solutions to customer business requirements as they relate to technology.
• Experience managing commercial agreements with partners, including statements of work to support services management.