Account Manager
Owns strategic customer relationships for a payroll/HRIS platform, driving retention, expansion revenue, and QBRs while acting as trusted advisor. Requires 2-3+ years B2B account management experience and strong business acumen.
About the job
What You’ll Do
- Drive revenue across your book of business by owning retention, expansion, and growth.
- Hit and exceed a quarterly expansion target by taking deals from opportunity identification through signed contract.
- Run structured QBRs with customers to review health metrics, surface expansion opportunities, and advance active deals.
- Proactively identify churn risk through health monitoring and execute targeted interventions to protect gross retention.
- Develop a deep understanding of customer business needs to deliver consultative guidance that ties Warp's product suite to their operational goals.
- Collaborate cross-functionally with Support, Product, and Engineering to resolve complex issues and advocate for customer priorities.
What You Need
- Minimum 2-3 years of new business sales or account management experience in a B2B organization.
- Proven track record managing a book of business and driving retention, expansion, and customer satisfaction.
- Strong business acumen with the ability to anticipate customer needs, identify growth opportunities, and tie product usage to business outcomes.
- Experience running executive-level business reviews and presenting data-driven recommendations.
- Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.
- Highly organized, with the ability to prioritize strategically across a large portfolio while meeting targets.
- High adaptability and comfort with the pace and change of an early-stage startup.
Nice To Haves
- Background working with early-stage startup customers or in high-growth B2B SaaS.
- Experience building customer success processes and playbooks from the ground up.
- Track record of consistently exceeding retention and expansion targets.
- Technical aptitude with ability to quickly learn complex products.
Compensation
On Target Earnings (OTE): $106.7k-180.8k plus equity, based on location and qualifications of candidate.
Skills
B2B SaaS, Customer Retention, Account Expansion, QBRs, Churn Prevention, Business Acumen, Executive Communication, Data-Driven Recommendations, Cross-Functional Collaboration, Payroll Software
Similar jobs
Account Management jobs
Mercury
San Francisco, CAManages a high-volume portfolio of startup accounts, helping founders adopt financial products, resolve issues, retain customers, and identify expansion opportunities. Requires 2–4 years of fintech, customer success, banking, or startup-facing account management experience.
SimplePractice
United States
Drives expansion revenue across existing Group Sales accounts by prospecting, selling bundled AI-native products, and managing the full sales cycle. Requires at least two years of full-cycle sales experience, CRM proficiency, and demonstrated success closing and expanding customer accounts.
Huntress
United States
Manages a high-volume portfolio of service-provider partners, driving Huntress adoption, partner engagement, demonstrations, and partner-led sales opportunities. Requires at least one year of high-activity sales or account management experience and foundational cybersecurity knowledge.
Prompt Health
Remote
Manage and grow SMB/mid-market accounts for Prompt's therapy EMR SaaS platform by upselling licenses, cross-selling products, building relationships, and driving revenue expansion. Requires 1-3 years in account management or sales (SaaS/HealthTech preferred) with proven quota attainment.
Ramp
New York, NYOwn expansion and retention for a scaled portfolio of Ramp customers, developing upsell and cross-sell opportunities through close. The role requires at least two years of customer-facing or direct sales experience, CRM proficiency, consultative selling ability, and a record of exceeding targets.