Implementation Manager, EMEA
Leads end-to-end customer implementations for an accounting platform, covering configuration, financial data migration, testing, go-live, and post-launch handoff. Requires accounting or finance experience, ERP and financial workflow knowledge, strong project management, and clear customer communication.
About the job
Responsibilities
- Own end-to-end customer implementations from kickoff through go-live.
- Lead implementation projects, aligning the platform to customers’ accounting workflows and financial reporting needs.
- Configure the platform based on customer chart of accounts, reporting structures, and operational requirements.
- Manage data migration from source systems, including ERP, general ledger systems, and spreadsheets, ensuring financial data accuracy.
- Lead testing and validation of financial workflows, reporting outputs, and system configuration.
- Identify risks or discrepancies across data, processes, or timelines and drive resolution with internal teams.
- Serve as the primary customer contact throughout implementation, providing clear communication and guidance.
- Partner with Product, Engineering, and Customer Experience teams to resolve technical or workflow challenges.
- Ensure a smooth transition to Customer Success and Support after go-live.
Success Measures
- Customers successfully go live with financial workflows and reporting fully operational.
- Financial data and reporting outputs reconcile accurately after migration.
- Customers are confident using the platform to manage core accounting processes at launch.
- Implementations stay on schedule with minimal post-go-live rework.
- Documentation is clear and handoff to the post-implementation team is smooth.
Requirements
- Background in accounting or finance.
- Experience in accounting, finance, or supporting financial workflows within ERP systems such as NetSuite, SAP, QuickBooks, Sage, or Oracle.
- Strong understanding of accounting processes and financial workflows, including general ledger, reporting, close, and reconciliations.
- Experience leading software implementations or complex system rollouts.
- Comfort working with financial data, system configuration, and data migration.
- Strong problem-solving skills and the ability to identify risks early.
- Clear communication with finance stakeholders and technical teams, with a strong client-first mindset.
- Ability to manage multiple implementations in a fast-paced environment.
Work Arrangement
- Based in London and requires working in the office five days per week.
Skills
Accounting, Finance, ERP Systems, NetSuite, SAP, Quickbooks, Sage, Oracle, General Ledger, Financial Reporting, Data Migration, System Configuration, Project Management, Reconciliations
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