Technical Adoption Architect, EMEA

Responsibilities

• Partner with Account teams and Adoption Strategists to drive customer adoption from pre-sales requirements gathering and proof-of-value through strategic roadmapping, phased implementation, activation, and adoption.
• Validate product and solution fit, customer risks, success measures, and critical requirements; translate findings into practical paths to value.
• Design and build customer contracting processes in Ironclad, including configured workflows, templates, and integrations.
• Apply platform architecture and technical solution-design judgment, including recommendations on integrations, sequencing, maintainability, and extensibility.
• Own high-value customer use cases end to end, determining technical approaches and phased scope based on customer goals and adoption outcomes.
• Advise customers on safe and effective use of AI throughout the contracting lifecycle, including capabilities, limitations, risks, and controls.
• Build trusted relationships with customer stakeholders across Legal, Sales, Procurement, IT, and executive teams; identify adoption risks and support organizational change.
• Lead executive-level demos, workshops, and enablement sessions, communicating value, recommendations, and tradeoffs.
• Help customers own, maintain, and expand the platform over the long term.
• Share customer insights and product expertise with the Product team.
• Collaborate with Account Teams, Adoption Strategists, Enterprise Architects, Forward Deployed Engineering, Legal AI Specialists, Support, and Success teams.

Requirements

• 4+ years of professional services and/or consulting experience with software companies.
• Ability to connect technical decisions to customer value, adoption outcomes, and long-term platform ownership.
• Demonstrated ability to establish customer relationships, manage expectations and escalations, and hold customers accountable.
• Ability to navigate complex enterprise organizational structures and align decision-makers, executive sponsors, influencers, and blockers.
• Strong consultative discovery skills, including uncovering goals, identifying buying criteria, validating fit, surfacing constraints, defining success measures, and translating requirements into solution approaches and phased roadmaps.
• Comfort operating in ambiguity and making decisions about scope, priorities, and sequencing.
• Strong AI consulting instincts and practical AI fluency, including the ability to explain AI concepts and advise on responsible use in contracting workflows.
• Transformation mindset focused on adoption milestones and business outcomes.
• Ownership mentality for customer success and practical adoption execution.
• Strong written and verbal communication, including executive-ready recommendations, tradeoff communication, facilitation, and expectation-setting.

Benefits

• Private medical and dental insurance, life assurance, and income protection for UK employees.
• Generous leave policies, including parental, medical, and compassionate leave.
• Family-forming support through Maven.
• Monthly wellbeing and hybrid-work stipends, and phone stipends where applicable.
• Standard pension contribution scheme.
• Regular team events.