Engineering Manager, Journeys
Leads the Journeys engineering team building visual journey experiences and distributed workflow systems for automated customer communications. The role requires engineering management experience, strong distributed-systems expertise, and ownership of reliability, scalability, architecture, and team development.
About the job
Responsibilities
- Lead the Journeys team’s roadmap, delivery, and technical direction across the journey-building experience and workflow platform.
- Partner with Product, Design, implementation teams, and engineering peers to refine requirements, prioritize investments, negotiate tradeoffs, and resolve dependencies.
- Improve the reliability, observability, performance, and scalability of customer-facing journey execution.
- Hire, coach, and develop engineers through actionable feedback and clear growth opportunities.
- Establish operating rhythms, delivery plans, and stakeholder communication; surface risks early and remove blockers.
- Balance immediate customer needs with durable, reusable product and platform capabilities.
Requirements
- 2+ years of experience managing software engineers and 7+ years of professional software engineering experience.
- Strong technical foundation in distributed, event-driven systems, including workflow orchestration, APIs, data modeling, and scalable customer-facing applications.
- Experience guiding architecture and delivery across user-facing product experiences and high-volume backend systems.
- Experience leading operationally mature services, including incident response, on-call health, observability, and technical-debt reduction.
- Ability to partner cross-functionally and deliver complex initiatives.
- Strong people leadership, hiring, coaching, performance-management, and communication skills.
Technologies
- Java and Spring Boot microservices with Gradle.
- React, TypeScript, and GraphQL.
- PostgreSQL, DynamoDB, and Amazon S3.
- Apache Pulsar and gRPC.
- Kubernetes on Amazon EKS, Istio, Terraform, Helm, and Datadog.
- Temporal, feature flags, and workflow-orchestration tooling.
Compensation
- US base salary: $227,000–$270,000 annually, plus equity and benefits.
Skills
Java, Spring Boot, Gradle, React, TypeScript, GraphQL, Postgres, DynamoDB, Amazon S3, Apache Pulsar, gRPC, Kubernetes, Terraform, Temporal
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