Product Operations, Manager

Responsibilities

Build & Own Scalable Product Operations Systems

• Design and evolve the core Product Operations frameworks that allow Valon to learn from production at scale, including user acceptance testing, data migration testing, etc.
• Identify structural gaps in how product insights are captured, prioritized, and acted on, and create durable mechanisms that work across teams and product areas.
• Operate horizontally across ValonOS, focusing on cross-cutting patterns rather than isolated customer or feature-level issues.

Drive Product Quality, Reliability & Release Learning

• Lead investigation of complex, ambiguous, or recurring issues that span multiple teams, going beyond symptom-level fixes to systemic root causes.
• Partner with Engineering and FDA to improve issue definition, incident response, and long-term prevention.
• Own and refine how Valon validates product readiness and learns from releases through alpha testing, rollout feedback, and post-launch analysis.

Influence Product Direction Through Insight & Leverage

• Act as a senior systems-level partner to Product and Engineering, translating real-world usage, operational complexity, and regulatory nuance into clear product implications.
• Synthesize signals across customers, data, and incidents to surface risks and opportunities that inform roadmap and prioritization decisions.
• Operate as a force multiplier by creating artifacts, documentation, and processes that raise the bar for product quality and decision-making across the organization.

Ideal Background

• 4-7+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment.
• Strong analytical skills with the ability to break down ambiguous problems and uncover root causes.
• Technical curiosity—you’re eager to learn SQL or work with data to understand product behavior.
• Clear communicator who can translate between technical teams and end users with ease.
• High sense of ownership, reliability, and urgency in driving issues to full resolution.
• Comfort partnering closely with product managers and engineers, and contributing to product thinking.

Nice to Have

• Experience supporting or implementing enterprise SaaS products.
• Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare).
• Familiarity with incident management, workflow tools, or customer support platforms.

Benefits

• Competitive salary plus equity and 401k plan.
• Comprehensive medical, dental, & vision benefits.
• Commuter benefits.
• Learning & development opportunities.
• Generous time off and parental leave.