Product Operations, Manager
Designs and owns scalable product operations systems across Product, Engineering, and Customer teams to ensure seamless ValonOS experiences. Drives quality, reliability, and insights from production usage to influence product roadmap in a regulated fintech environment. Requires 4-7+ years in ops or analytical roles.
About the job
Responsibilities
Build & Own Scalable Product Operations Systems
- Design and evolve the core Product Operations frameworks that allow Valon to learn from production at scale, including user acceptance testing, data migration testing, etc.
- Identify structural gaps in how product insights are captured, prioritized, and acted on, and create durable mechanisms that work across teams and product areas.
- Operate horizontally across ValonOS, focusing on cross-cutting patterns rather than isolated customer or feature-level issues.
Drive Product Quality, Reliability & Release Learning
- Lead investigation of complex, ambiguous, or recurring issues that span multiple teams, going beyond symptom-level fixes to systemic root causes.
- Partner with Engineering and FDA to improve issue definition, incident response, and long-term prevention.
- Own and refine how Valon validates product readiness and learns from releases through alpha testing, rollout feedback, and post-launch analysis.
Influence Product Direction Through Insight & Leverage
- Act as a senior systems-level partner to Product and Engineering, translating real-world usage, operational complexity, and regulatory nuance into clear product implications.
- Synthesize signals across customers, data, and incidents to surface risks and opportunities that inform roadmap and prioritization decisions.
- Operate as a force multiplier by creating artifacts, documentation, and processes that raise the bar for product quality and decision-making across the organization.
Ideal Background
- 4-7+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment.
- Strong analytical skills with the ability to break down ambiguous problems and uncover root causes.
- Technical curiosity—you’re eager to learn SQL or work with data to understand product behavior.
- Clear communicator who can translate between technical teams and end users with ease.
- High sense of ownership, reliability, and urgency in driving issues to full resolution.
- Comfort partnering closely with product managers and engineers, and contributing to product thinking.
Nice to Have
- Experience supporting or implementing enterprise SaaS products.
- Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare).
- Familiarity with incident management, workflow tools, or customer support platforms.
Benefits
- Competitive salary plus equity and 401k plan.
- Comprehensive medical, dental, & vision benefits.
- Commuter benefits.
- Learning & development opportunities.
- Generous time off and parental leave.
Skills
SQL, SaaS, Incident Management, Workflow Tools, Customer Support Platforms, Data Analysis, Product Frameworks, User Acceptance Testing, Alpha Testing, Post-Launch Analysis
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