Senior Professional Services Project Manager
Manages complex customer-facing information technology and software consulting projects from initiation through closure, coordinating delivery teams, schedules, risks, escalations, and executive communications. The role requires strong project management, stakeholder management, and technical delivery experience.
About the job
Responsibilities
- Manage large-scale commercial projects and executive stakeholder meetings and communications.
- Collaborate with Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies.
- Improve Professional Services project management tools, processes, procedures, and templates.
- Summarize key customer projects monthly and provide summaries for quarterly business reviews.
- Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
- Manage customer escalations by coordinating with customers and internal stakeholders, including executives, Sales, and Technical Account Managers.
- Establish reliable, repeatable delivery processes, metrics, and operational procedures.
- Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.
Requirements
- Experience managing complex information technology or software consulting projects for external customers from initiation through closure.
- Ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while delivering concise executive-level status reports.
- Ability to build effective relationships with customer leaders, communicate with internal and external stakeholders, and manage escalations.
- Ability to identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts.
- Experience supporting timely revenue recognition and executing change orders when needed.
- Knowledge of project management and technical delivery methods for software, including Project Management Institute methodologies, Agile or Scrum, the software development lifecycle, and project management or Agile tools such as GitLab.
Nice-to-haves
- Enterprise customer and Professional Services experience.
Compensation and Benefits
- Flexible paid time off
- Team member resource groups
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
Skills
Project Management, Agile, Scrum, Software Development Lifecycle, GitLab, Revenue Recognition, Change Orders, Executive Stakeholder Management
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