Senior Implementation Project Manager

Responsibilities

• Manage a portfolio of concurrent customer implementations and personally lead delivery for complex strategic accounts from approved solution through launch and stabilization.
• Convert approved scope and functional workplans into integrated project plans with milestones, accountable owners, dependencies, decision dates, stage gates, and acceptance evidence.
• Establish and control critical paths, baselines, forecasts, risks, dependencies, and change control.
• Lead implementation governance, including kickoffs, workstream reviews, status meetings, risk and decision reviews, readiness gates, and executive steering committees.
• Drive risk mitigation and recovery plans, resolve customer, vendor, and internal dependencies, and escalate with evidence, options, recommendations, and decision deadlines.
• Lead implementation-specific client communication while partnering with Customer Success on broader relationship management.
• Coordinate UAT planning, participants, schedules, entry and exit criteria, defect triage, retesting, and sign-off tracking.
• Maintain launch-readiness views and coordinate technical, operational, clinical, and customer approvals.
• Coordinate launch, stabilization, closure, and transition to Customer Success and Support.
• Surface shared-resource conflicts and recommend sequencing options to leadership.
• Maintain project-management systems as the source of truth and recommend improvements to PMO playbooks, stage gates, and templates.

Requirements

• 5+ years of project or program management experience in B2B software, healthcare technology, platforms, or technology-enabled services.
• Direct ownership of external customer implementations from post-sale handoff through launch.
• Experience managing multiple concurrent implementations or complex, multi-workstream strategic accounts.
• Strong experience with integrated planning, critical-path management, RAID management, change control, and delivery forecasting.
• Experience leading client governance and executive steering committees.
• Experience coordinating UAT, defect triage, launch readiness, cutover, and stabilization.
• Project-management-level fluency across APIs, integrations, data flows, identity, environments, security reviews, and testing dependencies.
• Experience partnering with implementation engineers, technical consultants, or solution architects without assuming their responsibilities.
• Strong written, verbal, and executive communication skills.
• High data discipline in project-management and portfolio-reporting systems.

Nice-to-Haves

• Healthcare, digital health, virtual care, or other regulated-industry experience.
• EMR or clinical-workflow implementation experience.
• Experience coordinating pharmacy, laboratory, clinician-network, credentialing, licensing, or multi-state operational dependencies.
• Professional-services or client-delivery experience with distinct project-management and technical implementation responsibilities.
• Experience working within tiered delivery models.
• PMP, PgMP, or equivalent training.

Benefits

• Medical, dental, and vision plans.
• Flexible spending and health savings accounts.
• Flexible paid time off.
• 401(k) with company match.
• Life insurance, pet insurance, and other benefits.