Senior Delivery Manager

Responsibilities

• Lead delivery of new features, capabilities, and product expansions for existing partner programs.
• Translate partner and business goals into project plans, milestones, dependencies, and success criteria.
• Manage multiple concurrent implementation initiatives from scoping through testing, launch, and post-launch stabilization.
• Maintain delivery timelines and status reporting to align stakeholders on progress and priorities.
• Serve as the primary delivery contact for partner stakeholders and internal teams.
• Coordinate product, engineering, compliance, and go-to-market functions to meet delivery milestones.
• Build trusted relationships with partner teams and internal leadership to drive accountability.
• Coordinate with Solutions Engineers on integration scope, technical troubleshooting, APIs, payment processing flows, and operational dependencies.
• Develop working knowledge of partner systems, e-commerce platforms, and the payments ecosystem.
• Build and improve delivery processes, frameworks, reporting, and implementation playbooks.
• Use AI tools to improve delivery efficiency and champion adoption across the team.
• Partner with product and engineering teams to prioritize delivery work, incorporate partner feedback, and align integrations with the platform roadmap.
• Identify delivery risks, develop mitigation plans, and escalate issues with context and recommended solutions.

Requirements

• 7+ years of experience in technical delivery management, program management, or complex integration delivery.
• Meaningful experience in payments, fintech, or financial services.
• Experience managing concurrent, multi-stakeholder implementation projects.
• Strong understanding of payments infrastructure, including payment processing, card networks, and ACH.
• Experience working directly with external partners or clients during technical implementations.
• Ability to navigate technical discussions with engineering teams and commercial conversations with partner stakeholders.
• Familiarity with APIs, system integrations, and e-commerce platforms.
• Excellent written and verbal communication skills for technical and non-technical audiences.
• Ability to present clearly to executive stakeholders.
• High ownership, proactive prioritization, and the ability to unblock teams and drive programs to completion.
• Curiosity about AI tools and emerging technologies that can improve delivery speed and quality.
• Collaborative, analytical, detail-oriented, and problem-solving approach.

Nice-to-Haves

• Experience with co-branded credit card programs or card issuing and processing.

Compensation and Benefits

• Salary range of $150,000–$200,000, plus equity.
• Flexible paid time off.
• Fully covered healthcare, including dependent coverage.
• Access to One Medical and an FSA.
• 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents.
• Work computer of choice and access to industry-leading technology.