Manager, Commercial Account Management

Responsibilities

• Hire, coach, and develop a team of commercial account managers.
• Set goals and provide feedback on pipeline management, negotiation, and customer relationship skills.
• Own the team’s rolling forecast and meet retention and expansion targets across the portfolio.
• Build and refine customer lifecycle playbooks, processes, and tools from onboarding through renewal and expansion.
• Review portfolio health, identify churn risk, and prioritize account interventions.
• Participate in complex renewals and expansion conversations, including commercial negotiation and deal structuring.
• Build scalable account management practices.
• Partner with Deployed Engineers, RevOps, and Product on post-sale strategy and customer feedback.
• Track retention, net revenue retention, forecast accuracy, pipeline coverage, and team performance.
• Support quoting, procurement, and contract processes, and resolve escalations.

Requirements

• 6+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Management, preferably in B2B SaaS.
• 2+ years of direct experience managing or leading account managers, customer success managers, or similar quota-carrying representatives.
• Proven record of achieving team-level retention and expansion targets, including Gross Renewal Rate and Net Revenue Retention.
• Strong coaching and commercial negotiation skills.
• Experience overseeing complex, multi-stakeholder renewal and expansion cycles.
• Strong technical aptitude and ability to explain the value of complex technical products.
• Exceptional communication skills and ability to work with customer executives and cross-functional leadership.
• Proficiency with CRM software such as Salesforce.
• Ability to operate autonomously in a fast-paced, high-growth environment.

Nice to Have

• Experience at a high-growth, developer-first, or AI/ML infrastructure company.
• Experience managing teams under a consumption- or usage-based pricing model.
• Experience building an account management function and its initial playbook.
• Familiarity with the modern AI/LLM stack.

Compensation and Benefits

• $275k OTE.
• Competitive compensation including base salary, variable compensation, meaningful equity, benefits, and perks.
• Medical, dental, and vision coverage.
• Flexible vacation.
• 401(k) plan.
• Meals on in-office days in the US.