Account Manager - Enterprise
Own strategic enterprise customer relationships for a technical fintech data product, driving adoption, renewals, complex negotiations, and expansion. The role requires 7+ years of experience, strong executive relationship management, quota ownership, and experience with enterprise contracts.
About the job
Responsibilities
- Own 5–10 major enterprise customer relationships from signature through renewal and expansion, serving as the primary point of contact and trusted advisor.
- Build VP and C-suite relationships, map customer roadmaps and priorities, and lead QBRs, executive briefings, and onsites.
- Lead renewals and multi-year pricing negotiations, including over-utilization, scope changes, and contract restructures.
- Drive expansion by identifying opportunities and selling customers into new products, owning the deal cycle from discovery through close.
- Represent the customer internally by partnering with engineering, product, and solutions engineering on investigations and roadmap feedback.
- Partner with Sales and Solutions Engineering to ensure effective handoffs and implementations.
Requirements
- 7+ years of experience, including 5+ years in account management or account executive roles for a technical product.
- Experience carrying a quota and owning account growth, upsells, and renewals.
- Proven ownership of commercial outcomes such as quota, NRR, or revenue retention across enterprise accounts.
- Experience with enterprise relationships, executive stakeholders, and complex multi-year, multi-product contract negotiations involving MSA, procurement, and legal terms.
- Comfort using AI, automation, and self-built workflows to scale productivity.
- Based in NYC and able to work from the Flatiron office at least 2 days per week.
Nice to Have
- Experience with transaction or payments data.
- Experience with API or data products.
- Experience building post-sales playbooks, SOPs, or operating frameworks from scratch.
Compensation & Benefits
- Base salary range listed in the ATS compensation data, plus equity and benefits.
- Meaningful equity with early exercise flexibility and an extended post-termination exercise period.
- 100% paid medical, mental health, dental, and vision premium option, plus One Medical membership for US-based employees.
- 401(k), 12 weeks of fully paid parental leave, and unlimited PTO.
- Flexible hybrid culture at the NYC headquarters, with remote opportunities for certain US/Canada roles.
- Work-from-home stipend, company-paid lunches, Citibike membership, and other benefits.
Skills
Account Management, Account Growth, Enterprise Sales, Quota Management, Renewals, Upselling, Contract Negotiation, Revenue Retention, Artificial Intelligence, Automation, Api Products, Data Products, Payments Data, Procurement
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