Strategic Account Partner - Audit Transformation

Responsibilities

Customer Strategy & Expansion

• Build and own enterprise-wide account plans aligned with customer vision, priorities, and business outcomes.
• Coordinate cross-practice initiatives connecting Advisory, Audit, Technology, and operational leaders with internal product and delivery resources.
• Partner with Strategic Account Executives on expansion opportunity identification, prioritization, and execution.

Executive & Stakeholder Engagement

• Serve as a trusted advisor and strategic coordination point for customer executives and senior leaders.
• Facilitate executive business reviews and alignment sessions to reinforce delivered value, unlock sponsorship, and deepen partnerships.

Cross-Functional Enablement

• Orchestrate internal Account Executive, executive leadership, Product, Customer Success Engineering, Customer Success, Revenue Operations, and Marketing teams.
• Remove blockers, streamline delivery, ensure proactive outcomes, and accelerate customer momentum.

Operational Excellence

• Establish playbooks, frameworks, and repeatable patterns for managing enterprise complexity, tracking initiatives, and reporting progress.
• Use qualitative insights and quantitative signals to inform strategic decisions and improve customer experience and outcomes.

Thought Leadership

• Advocate for customer needs internally and shape product and roadmap discussions using customer insights.
• Represent the company at customer events, industry forums, and executive gatherings.

Requirements

• 8+ years of experience in enterprise account leadership, program leadership, or customer success strategy.
• 5+ years of experience in audit, assurance, or a closely related professional-services domain.
• Proven success managing complex, multi-threaded customer relationships at scale.
• Exceptional communication skills, executive presence, and a consultative approach to building trust.
• Ability to influence without authority internally and externally.
• Comfort navigating ambiguity, driving alignment across teams, and accelerating outcomes in fast-paced environments.
• Deep empathy for customers and passion for enabling their success.

Nice to Have

• Experience in SaaS, enterprise software, or professional services.

Compensation & Benefits

• Competitive compensation package with meaningful ownership.
• Unlimited PTO.
• 401(k).
• Wellness benefits starting on the first day.
• Technology and work-from-home reimbursement.
• Flexible work schedules.