Account Manager | Enterprise

Responsibilities

• Own a portfolio of approximately 60–70 enterprise customers, with responsibility for retention, expansion, and account health.
• Lead customer conversations with operators, directors, VPs, and C-suite executives to drive alignment and business outcomes.
• Manage renewals and growth opportunities end to end, including needs identification, solution design, positioning, and negotiation.
• Drive product adoption by helping customers understand features, optimize workflows, and leverage Ramp’s platform.
• Create scalable account plans covering risks, opportunities, and long-term strategy.
• Run status calls, optimization reviews, roadmap conversations, and QBRs.
• Collaborate with Product, Sales, Support, Customer Success, and Solutions teams.
• Surface customer feedback to inform enterprise product and process improvements.
• Analyze account performance and communicate financial value using data and insights.
• Travel occasionally for customer on-sites, events, and internal summits.

Requirements

• 7+ years of experience in Account Management, Customer Success, or a similar revenue-focused role.
• Experience managing enterprise or large mid-market accounts, ideally in a scaled book model.
• Familiarity with fintech, payments, finance/accounting, or B2B SaaS.
• Demonstrated ability to negotiate and close renewals and upsell opportunities.
• Ability to explain product workflows, integrations, and technical requirements to financial and technical stakeholders.
• Ability to articulate ROI, cost savings, operational efficiency, and modernization impacts.
• Strong communication and relationship-building skills, including comfort with senior leadership and C-suite stakeholders.
• Track record of meeting or exceeding revenue or growth targets in a fast-paced environment.
• High ownership, adaptability, and comfort working through ambiguity.
• Willingness to travel as needed.

Nice to Have

• Experience in financial services sales or selling to finance teams, such as the Office of the CFO, controllers, accounting, or expense management.
• Experience at a high-growth startup.

Compensation and Benefits

• Annual salary range: $250,000–$340,000.
• Flexible PTO.
• Home-office equipment ordering and health and wellness stipend.
• Intra-office travel and weekly coffee stipends.
• 100% medical, dental, and vision insurance coverage for employees, with partial dependent coverage.
• One Medical annual membership.
• 401(k) with employer match while employed by Ramp.
• Fertility HRA of up to $10,000 per year.
• Up to 16 weeks of parental leave for birthing and bonding, or 8 weeks for bonding only, at 100% pay.
• Pet insurance, in-office perks, and relocation support to NYC or San Francisco as needed.