Senior Growth Manager

Responsibilities

• Analyze and optimize SpotHero's parking supply across multiple major markets.
• Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders.
• Develop and nurture productive long-term client and industry relationships.
• Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach.
• Meet and exceed revenue targets.
• Collaborate with Field Operations functions to ensure existing partner operations run smoothly.
• Onboard and train new clients, and empower clients to manage day-to-day requests, including incorrect rates and refunds, through SpotHero's account management tools.
• Establish regular communication cadences with clients, including informal check-ins and formal business reviews, typically quarterly or based on account analysis and operator needs.
• Host or travel to client meetings, events, and social gatherings.
• Attend industry-related conferences and tradeshows as applicable.
• Represent SpotHero and build brand awareness.
• Stay current on industry trends.
• Identify and research prospective leads at events.
• Build and strengthen client relationships through social events.
• Secure and safeguard data, preserve its integrity, reliability, and availability, and maintain appropriate access levels.
• Work with Region Managers to develop junior team members and serve as a team leader.
• Collaborate cross-functionally to improve internal processes.

Requirements

• Bachelor's degree or equivalent, with 5+ years of experience in sales and account management.
• Proven consultative sales and solution skills, with the ability to understand client needs.
• Strong networking skills and the ability to travel and meet clients in person locally.
• Self-motivated and driven, with a focus on achieving new goals.
• Ability to maintain high productivity while managing multiple competing priorities.
• Desire to work collaboratively with others.
• Demonstrated mentoring and leadership skills.

Nice to Haves

• CRM experience; Salesforce preferred.
• BI tool experience; Looker preferred.
• Parking industry experience.

Compensation and Benefits

• Base salary in British Columbia of CA$75,200–$94,000, depending on skill set and experience.
• Incentive compensation and a leading total rewards package.
• Medical, prescription drug, paramedical, dental, vision, life insurance, short-term disability, and long-term disability coverage in Canada.
• Flexible PTO policy.
• UberEats weekly lunch stipend for in-office days.
• Udemy license and personal learning budget.
• Annual parking stipend.
• Wellness programs, employee resource groups, mentorship, and leadership development programs.