Account Manager
Manages a portfolio of SaaS customers by driving adoption, renewals, retention, and strategic expansion. The role requires at least seven years of customer-facing experience, SaaS renewal expertise, strong analytics capabilities, and consultative commercial skills.
About the job
Responsibilities
- Own a portfolio of existing customers to ensure adoption, value realization, and retention.
- Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
- Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
- Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
- Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting.
- Maintain strong product knowledge and provide consultative guidance to drive configuration optimization and feature adoption.
Requirements
- 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
- 4+ years of success managing renewals and growth within a SaaS environment.
- Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
- Bachelor’s degree or equivalent experience.
Nice-to-haves
- Experience leveraging data analytics and health metrics to manage and retain customer accounts.
- Enterprise sales expertise using MEDDPICC and Value Selling.
- Experience with enterprise software customers or in a DevOps environment.
- Understanding of AI-powered tools and how they can drive efficiency and insight.
- History of achieving revenue and retention goals through consultative account management.
- Strong collaboration, negotiation, and problem-solving skills.
Compensation and Benefits
- Base salary: $105,000.00–$125,400.00 USD.
- May be eligible for bonus, commission, equity, and/or benefits.
- Competitive salary and comprehensive benefits package.
- Flexible work arrangements.
- Company equity and ESPP eligibility may apply.
- Retirement or pension plan.
- Generous paid vacation, holidays, and sick leave.
- Wellness Days and companywide paid days off.
- Paid parental leave.
- Paid volunteer time off: 20 hours per year.
- Company-wide hack weeks and mental wellness programs.
Skills
SaaS, Salesforce, Gainsight, Tableau, Looker, Data Analytics, MEDDPICC, Value Selling, DevOps, Artificial Intelligence, Telemetry, Account Management
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