Sr. Director, People Business Partner

What You’ll Do

Strategic Business Partnership

• Partner directly with the People team and their respective leadership teams to design and implement value-led talent strategies that help achieve business goals.
• Align HR initiatives with business priorities, ensuring a high-performance and inclusive culture.

Organizational Development & Change Management

• Lead workforce planning, talent strategy, and change initiatives to support HighLevel’s rapid scaling.
• Implement solutions for organizational transformation, ensuring agility and adaptability.
• Champion AI-enabled ways of working across the organization, helping leaders rethink team design, workflows, productivity, and role effectiveness in a rapidly evolving environment.

People & Culture Advocacy

• Act as a champion for company culture, employee engagement, and leadership effectiveness.
• Develop and drive initiatives that improve retention, performance, and career growth.

Coaching & Talent Development

• Mentor leaders and managers, providing strategic guidance on performance management, succession planning, and team effectiveness.
• Design talent programs that accelerate employee growth and leadership development.

Data-Driven HR & Compliance

• Leverage people analytics to identify trends and drive informed decision-making.
• Ensure compliance with labor laws and HR best practices across all operational regions.

Employee Relations & Organizational Risk Management

• Lead and manage complex employee relations matters with sound judgment, balancing business needs, employee experience, and organizational risk.
• Partner with Legal and leadership teams on sensitive investigations, performance concerns, escalations, policy interpretation, and organizational actions.
• Build leadership capability in handling feedback, accountability, performance rigor, and difficult conversations effectively.

What You’ll Bring

• 15+ years of progressive HRBP or HR generalist experience, including significant experience partnering with senior GTM leaders in high-growth technology organizations, with exposure to globally distributed teams and hands-on experience supporting organizations across both India and the United States.
• A thought leader with deep, strategic expertise across various HR disciplines, including workforce planning, organisation design, career management, leadership coaching, performance management and employee engagement.
• Demonstrated experience managing complex employee relations matters, organizational change, and leadership escalations with sound judgment and maturity.
• Strong business acumen and the ability to develop and implement strategic HR initiatives that drive business success.
• Strong analytical skills with the ability to leverage data to make informed decisions that align with business goals.
• Ability to thrive in a fast-paced remote first global environment, managing multiple stakeholders and projects concurrently.
• Demonstrated success in partnering with senior leadership to drive strategic initiatives. Excellent interpersonal and communication skills, with the ability to influence and build trust with senior leaders.
• Demonstrated ability to help leaders navigate evolving ways of working, including the adoption of AI-enabled tools and more efficient operating models.
• Experience in coaching and mentoring leadership at all levels of the organization.