Senior Director, Global People & Talent Operations

Responsibilities

• Own the end-to-end employee lifecycle—including hires, transfers, promotions, terminations, and exits—across a global, multi-entity workforce.
• Set the vision and architecture for People and Talent systems and technology, including roadmap, integrations, data hygiene, reporting, compliance, and user experience.
• Lead People Operations service delivery and operational governance to ensure accurate, compliant, and timely transactions.
• Lead and develop the People Operations team and build capabilities for scale.
• Own data accuracy, audit readiness, and controls across the employee lifecycle.
• Design and maintain end-to-end processes, SOPs, RACI documentation, training, knowledge bases, resources, and self-service infrastructure.
• Partner with People Technology through Workday HCM go-live and beyond, translating operational needs into system and service-model decisions.
• Identify and implement AI, agentic workflows, and automation opportunities across People Operations.
• Partner with Total Rewards, Employee Success, HRBPs, Talent, Legal, Payroll, Finance, People Analytics, IT, compliance, accounting, and safety.
• Define and manage KPIs such as case resolution time, transaction accuracy, SLA performance, and employee and manager satisfaction.
• Manage the People Operations and infrastructure budget.

Requirements

• 10+ years of experience in People Operations or HR Shared Services.
• 7+ years leading teams through accelerated scaling and change.
• Proven experience designing, implementing, and iterating HR workflows, processes, policies, and systems for growing employee and contractor populations.
• Experience architecting cross-functional processes and implementing changes affecting policies, workflows, responsibilities, and system interactions.
• Experience operating shared-services processes and infrastructure at scale.
• Direct experience with Workday HCM/HRIS, including operational and system design.
• Experience supporting global, multi-entity workforces with varied labor models and compliance requirements.
• Track record of building service-delivery models from the ground up.
• Ability to build trust, drive stakeholder alignment, prioritize decisively, and operate effectively in a fast-scaling environment.
• Strong budget-management experience related to People Operations and infrastructure.

Nice-to-haves

• Experience with ADP, Ashby, or Lattice.

Compensation and Benefits

• Compensation: $235,000–$270,000 annually, plus bonus.
• Restricted Stock Units included in all offers.
• Paid time off, holidays, and leave programs.
• Health, dental, and vision insurance; employer HSA contributions.
• Paid parental leave, life insurance, short- and long-term disability.
• Professional development and tuition reimbursement.
• Mental health and wellness support.
• Commuter benefits, cell phone stipend, and 401(k) plan with company match up to 4% of salary.
• Volunteer time off, global travel insurance, emergency assistance, meals allowance, and location-specific programs.