Director, Channel Partnerships, Health Systems

Responsibilities

• Own expansion within existing health system accounts by onboarding additional departments, service lines, and hospital campuses.
• Execute cross-sell strategies for OpenLoop’s wellness portfolio, including metabolic health and weight management, sleep, remote patient monitoring (RPM), and medical nutrition therapy (MNT).
• Maintain account-level expansion targets and conversion plans.
• Build and lead the Provider Engagement team; oversee referring provider accounts.
• Develop standardized monthly reporting packages covering expansion and cross-product referral metrics.
• Own internal and external reporting for health system and key business partners.
• Lead Quarterly Business Reviews (QBRs) and recurring operational check-ins.
• Identify, triage, and resolve customer issues, including patient and provider complaints.
• Drive incremental referral growth and account expansion.
• Manage complex implementations across technical, clinical, and operational teams.

Requirements

• 15+ years of experience in healthcare, healthcare technology, provider partnerships, account management, or related operational roles.
• Proven land-and-expand experience growing enterprise or health-system accounts.
• Experience cross-selling multiple product or service lines within enterprise or health-system accounts.
• People-management experience, preferably building or scaling a team.
• Experience managing complex, multi-stakeholder implementations.
• Experience owning executive-level relationships with health system leadership or C-suite stakeholders.
• Strong project management skills and experience developing scalable operational playbooks.
• Experience creating and delivering reporting packages and QBRs.
• Comfort using analytics and marketing tools such as Metabase, Klaviyo, Canva, and Jotform.
• Excellent written and verbal communication skills.
• Ability to manage ambiguity, prioritize competing demands, and work autonomously.

Benefits

• Medical, dental, and vision plans
• Flexible spending and health savings accounts
• Flexible paid time off
• 401(k) with company match
• Life insurance
• Pet insurance