Technical Account Manager
Serve as the primary technical contact for institutional clients and market makers integrating with Polymarket's APIs. Handle onboarding, troubleshooting, documentation, and cross-functional coordination with engineering and sales.
About the job
What You'll Do
- Own the technical onboarding experience for market makers and institutional clients integrating with Polymarket's APIs — REST, WebSocket, and order entry
- Serve as the primary technical point of contact for key partners post-onboarding, triaging issues and coordinating with engineering on resolutions
- Build and maintain integration guides, code samples, and documentation that help clients go live faster
- Work cross-functionally with product and engineering to translate client feedback into platform improvements and feature requests
- Identify and flag integration bottlenecks, latency issues, and API pain points before they become client problems
- Support the institutional sales team on technical due diligence — joining client calls, answering deep API and infrastructure questions, and helping close deals
- Monitor client API health and usage patterns; proactively reach out when something looks off
What We're Looking For
- 2–5 years in a technical client-facing role — developer relations, solutions engineering, technical account management, or similar at an exchange, fintech, or trading technology company
- Hands-on experience with exchange or trading APIs (REST, WebSocket, FIX); you've helped clients integrate and debug in production environments
- Comfortable reading and writing code — Python, JavaScript, or similar — to build samples, debug integrations, or automate workflows
- Strong communicator who can explain technical concepts clearly to both engineers and non-technical stakeholders
- Self-starter who takes ownership of client issues end to end rather than passing them off
- Familiar with how electronic trading works — order types, latency, market data feeds, execution quality
- Collaborative by nature — you work closely with engineering, product, and sales without friction
Bonus Points
- Experience at a crypto exchange, DeFi protocol, or on-chain trading venue
- Familiarity with prediction markets or event-driven financial products
- Experience with market maker or HFT client integrations
- Background in quantitative finance, trading systems, or financial data infrastructure
Benefits
- Competitive salary & equity
- Unlimited PTO
- Full Health, Vision, & Dental coverage
- 401k match
- Hardware setup — new MacBook Pro, big display, & accessories
Skills
REST APIs, Websocket, Fix, Python, JavaScript, Exchange Apis, Trading Apis, Electronic Trading, Market Data Feeds, Order Types
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