Sales Engineer
Partners with sales team on technical discovery, demos, and POCs for voice AI prospects. Translates customer needs into solutions, answers technical questions on APIs/telephony/integrations, and builds demo environments. Requires 3+ years pre-sales experience and hands-on technical skills.
About the job
What You'll Do
- Partner with AEs on technical discovery: understand the prospect's call flows, integrations, data requirements, and compliance needs
- Build and deliver tailored product demos that map to each customer's specific use case
- Scope and manage proof-of-concepts from setup through evaluation
- Answer technical questions on APIs, webhooks, telephony (SIP, Twilio), integrations, and security
- Translate customer requirements into implementation plans for engineering and CS
- Create technical documentation, architecture diagrams, and RFP responses
- Support procurement and security reviews during the sales process
- Provide feedback to product and engineering on feature gaps and customer needs
- Build reusable demo environments and technical sales collateral
- Stay current on the voice AI landscape and competitive technology
What You'll Bring
- 3+ years in sales engineering, solutions engineering, or a technical pre-sales role
- Strong understanding of APIs, webhooks, cloud infrastructure, and SaaS integrations
- Ability to demo complex products and make them feel simple
- Excellent communication skills, both with technical teams and business stakeholders
- Comfortable working in a fast-paced environment with multiple deals in flight
- Experience in telecom, voice, contact center technology, or SaaS is strongly preferred
- Hands-on, you're comfortable building things, not just talking about them
Nice to Have
- Experience with telephony (SIP, Twilio, Five9, Genesys)
- Familiarity with LLMs, voice AI, or conversational AI platforms
- Background in customer success or forward-deployed engineering
- Programming experience (Python, JavaScript, or similar)
Skills
APIs, Webhooks, Twilio, Sip, Saas Integrations, Cloud Infrastructure, Python, JavaScript, LLMs, Voice Ai
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