Partners with sales team on technical discovery, demos, and POCs for voice AI prospects. Translates customer needs into solutions, answers technical questions on APIs/telephony/integrations, and builds demo environments. Requires 3+ years pre-sales experience and hands-on technical skills.
120k – 180k
Remote3+ YOESales Engineering
About the role
What You'll Do
Partner with AEs on technical discovery: understand the prospect's call flows, integrations, data requirements, and compliance needs
Build and deliver tailored product demos that map to each customer's specific use case
Scope and manage proof-of-concepts from setup through evaluation
Answer technical questions on APIs, webhooks, telephony (SIP, Twilio), integrations, and security
Translate customer requirements into implementation plans for engineering and CS
Create technical documentation, architecture diagrams, and RFP responses
Support procurement and security reviews during the sales process
Provide feedback to product and engineering on feature gaps and customer needs
Build reusable demo environments and technical sales collateral
Stay current on the voice AI landscape and competitive technology
What You'll Bring
3+ years in sales engineering, solutions engineering, or a technical pre-sales role
Strong understanding of APIs, webhooks, cloud infrastructure, and SaaS integrations
Ability to demo complex products and make them feel simple
Excellent communication skills, both with technical teams and business stakeholders
Comfortable working in a fast-paced environment with multiple deals in flight
Experience in telecom, voice, contact center technology, or SaaS is strongly preferred
Hands-on, you're comfortable building things, not just talking about them
Nice to Have
Experience with telephony (SIP, Twilio, Five9, Genesys)
Familiarity with LLMs, voice AI, or conversational AI platforms
Background in customer success or forward-deployed engineering
Programming experience (Python, JavaScript, or similar)
Skills
APIsWebhooksTwilioSipSaas IntegrationsCloud InfrastructurePythonJavaScriptLLMsVoice Ai
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