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PhonelyPhonelyUnited States

Sales Engineer

Partners with sales team on technical discovery, demos, and POCs for voice AI prospects. Translates customer needs into solutions, answers technical questions on APIs/telephony/integrations, and builds demo environments. Requires 3+ years pre-sales experience and hands-on technical skills.

120k – 180k
Remote3+ YOESales Engineering

About the role

What You'll Do

  • Partner with AEs on technical discovery: understand the prospect's call flows, integrations, data requirements, and compliance needs
  • Build and deliver tailored product demos that map to each customer's specific use case
  • Scope and manage proof-of-concepts from setup through evaluation
  • Answer technical questions on APIs, webhooks, telephony (SIP, Twilio), integrations, and security
  • Translate customer requirements into implementation plans for engineering and CS
  • Create technical documentation, architecture diagrams, and RFP responses
  • Support procurement and security reviews during the sales process
  • Provide feedback to product and engineering on feature gaps and customer needs
  • Build reusable demo environments and technical sales collateral
  • Stay current on the voice AI landscape and competitive technology

What You'll Bring

  • 3+ years in sales engineering, solutions engineering, or a technical pre-sales role
  • Strong understanding of APIs, webhooks, cloud infrastructure, and SaaS integrations
  • Ability to demo complex products and make them feel simple
  • Excellent communication skills, both with technical teams and business stakeholders
  • Comfortable working in a fast-paced environment with multiple deals in flight
  • Experience in telecom, voice, contact center technology, or SaaS is strongly preferred
  • Hands-on, you're comfortable building things, not just talking about them

Nice to Have

  • Experience with telephony (SIP, Twilio, Five9, Genesys)
  • Familiarity with LLMs, voice AI, or conversational AI platforms
  • Background in customer success or forward-deployed engineering
  • Programming experience (Python, JavaScript, or similar)

Skills

APIsWebhooksTwilioSipSaas IntegrationsCloud InfrastructurePythonJavaScriptLLMsVoice Ai
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