Solutions Consultant II
The Solutions Consultant II partners with sales and customer teams to lead technical discovery, customized demonstrations, and end-to-end Proof of Value engagements for PagerDuty’s SaaS platform. The role requires 4–7 years of pre-sales or post-sales technical experience, scripting and operating-system skills, and cloud infrastructure knowledge.
About the job
Responsibilities
- Build technical champions within customer accounts in partnership with Account Executives.
- Own Proof of Value processes end-to-end, including discovery, business-case development, use-case scoping, success criteria, timelines, deliverables, and technical and final presentations.
- Lead workshop-style technical discovery sessions that connect customer needs and technical solutions to business value.
- Prepare and deliver customized product demonstrations, partnering with automation engineers on complex scenarios.
- Conduct lightweight Operations Cloud Lifecycle Assessments.
- Communicate persuasively with SREs, developers, MIMs, DevOps engineers, and business stakeholders.
- Address functional and competitive objections and articulate PagerDuty differentiators.
- Maintain accurate customer feedback and outcomes in the CRM.
- Share best practices and reusable assets with Solutions Consultants.
Requirements
- 4–7 years of pre-sales or post-sales technical experience.
- Basic scripting or coding skills in Bash, Python, or PowerShell.
- Intermediate Linux or Windows experience.
- Beginner experience with cloud infrastructure components such as virtual machines, load balancers, security settings, and identity management.
- Strong communication, relationship-building, and project management skills.
- Experience selling SaaS solutions.
- Ability to travel to customer sites as needed.
Preferred Qualifications
- Bachelor's degree or higher, preferably in a technical field.
- Experience with observability, AIOps, automation, or IT service management tools.
- Experience in enterprise sales environments.
- Experience improving Solutions Consultant processes and team efficiency.
Compensation and Benefits
- Base salary: $120,000.00–$150,000.00 USD.
- Potential eligibility for bonus, commission, equity, and benefits.
- Hybrid work arrangement with attendance at the San Francisco office two times per week.
- Benefits may include comprehensive health benefits, flexible work arrangements, equity, ESPP, retirement or pension plans, paid vacation and holidays, wellness days, parental leave, volunteer time off, and company hack weeks.
Skills
Bash, Python, PowerShell, Linux, Windows, Cloud Infrastructure, Virtual Machines, Load Balancers, Identity Management, SaaS, Observability, Aiops, Automation, It Service Management
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