Solutions Consultant

What You’ll Do

• Own structured onboarding and adoption engagements end to end, from kickoff and project planning through configuration, testing, closing, and post-engagement hypercare.
• Lead technical discovery into each customer's API lifecycle, team structure, collaboration patterns, and security requirements; translate into a tailored project plan and workspace design.
• Configure and validate enterprise security and identity controls, including SSO/SAML, SCIM provisioning, role-based access control, domain verification, content migration, Secret Scanner, external vaults, BYOK encryption, and SIEM audit-log integration.
• Design and stand up team and discovery workspaces, access controls, integrations, Private API Network, and CI/CD workflows to enable collaboration, API reuse, and platform adoption at scale.
• Drive cadence and momentum across engagements, surface risks early, and coordinate with customer's IT, security, and engineering stakeholders while navigating regulated-environment constraints.
• Deliver across a growing catalog of engagement types and ramp quickly on new service offerings.
• Partner with Sales, Solutions Architects, Customer Success, Customer Education, Customer Advocacy, and Support for coordinated customer experience; surface expansion and reference opportunities.
• Capture customer-observed platform gaps, feature requests, and relay product feedback and escalations to relevant teams.

About You

• 3-5 years of experience in a technical customer-facing role such as Solutions Engineering, Technical Consulting, Implementation, Professional Services, Technical Account Management, or Customer Success.
• Solid understanding of the software development lifecycle (SDLC), API design principles (REST, GraphQL), and common integration patterns.
• Hands-on familiarity with enterprise identity and security concepts such as SSO/SAML, SCIM provisioning, and major identity providers (Okta, Entra, OneLogin), or ability to ramp quickly.
• Strong consultative instincts: ability to run discovery, present to technical and business audiences, and set honest expectations.
• Strong technical curiosity and desire to continuously learn, deepening platform expertise and picking up new tools and capabilities.
• Proven project-management skills and ability to keep multiple engagements on track in a fast-paced environment.
• Excellent presentation, written, and verbal communication skills, with comfort leading live, hands-on configuration sessions.
• Bias for action and drive to get customers to value efficiently.

Nice to Haves

• Experience with APIs or platforms related to API development, testing, or documentation.
• Familiarity with cloud platforms (AWS, Azure, GCP), DevOps tooling (CI/CD, containers), and secrets-management or SIEM ecosystems.
• Experience delivering to enterprise customers in regulated industries (financial services, healthcare, insurance).
• Experience with a modern scripting or programming language (e.g., JavaScript, Python).
• Professional working proficiency in Spanish and/or Portuguese.

Compensation

The reasonably estimated OTE for this role is $110,000 to $140,000 plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.