Services Consultant - Scaled Professional Services
Scopes and sells implementation and integration services for SMB and Commercial customers, partnering with Account Executives to align offerings with technical needs and drive product activation. Requires 2+ years of customer-facing experience in technology or payments, plus pre-sales, sales, and SOW development experience.
About the job
Responsibilities
- Evaluate user needs and recommend the most appropriate free or paid Professional Services offering.
- Drive Professional Services attach for SMB and Commercial users, including implementation and integration support.
- Collaborate with Account Executives to ensure smooth user handoffs and appropriate service offerings.
- Scope projects accurately to align customer needs with delivery capabilities.
- Build and maintain strong relationships with Sales for effective service alignment.
- Support user success by increasing Stripe product activations.
- Generate Professional Services revenue through packaged offerings.
- Negotiate service contracts and Statements of Work (SOWs) for paid engagements.
- Monitor customer success metrics across segments to demonstrate return on investment.
- Help shape service offerings based on market needs and customer feedback.
Requirements
- 2+ years of customer-facing experience at a leading technology or payments company, with a track record of top performance.
- Experience in pre-sales, sales, contract development, and Statement of Work development.
- Ability to understand technical requirements and match them to appropriate service offerings.
- Strong judgment in selecting service offerings for different user segments.
- Experience qualifying opportunities and identifying upsell potential.
- Strong communication skills and the ability to translate technical concepts for business audiences.
- Experience working cross-functionally with sales, product, and delivery teams.
- Ability to build strong relationships across different customer segments.
Nice-to-haves
- Experience selling technical implementation services in payments or fintech.
- Knowledge of Stripe's product suite and implementation requirements.
- Background in solution selling focused on customer outcomes.
- Understanding of API-based integrations and technical implementation challenges.
- Experience in a high-growth technology company.
- Familiarity with common e-commerce platforms and payment systems.
- Track record of balancing free service attachment goals with revenue generation targets.
- Professional fluency in Mandarin Chinese and English for working with clients in the Greater China market.
Skills
Professional Services, Pre-Sales, Sales, Statement Of Work, Contract Negotiation, Technical Requirements, Solution Selling, API Integrations, Payments, Fintech, E-Commerce Platforms, Payment Systems, Stripe Products, Customer Success Metrics, Mandarin Chinese
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