Solutions Architect, Applied AI

Responsibilities

• Partner with account executives across Australia to understand customer requirements and translate them into technical solutions aligned with business objectives and implementation needs.
• Serve as the primary technical advisor to enterprise customers throughout their Claude adoption journey, from discovery and evaluation through deployment.
• Coordinate internally across Sales, Product, Engineering, and other stakeholder teams to drive customer success.
• Support customers building with the Claude API and Claude for Work.
• Create and deliver technical content for engineering, development, business, and executive audiences.
• Guide technical architecture decisions and help customers integrate Claude into their existing technology stacks.
• Help customers develop evaluation frameworks to measure Claude’s performance for specific use cases.
• Identify common integration patterns and contribute insights to Product and Engineering.
• Travel occasionally to customer sites for workshops, technical deep dives, and relationship building.
• Maintain knowledge of current LLM capabilities and implementation patterns.

Requirements

• 8+ years of experience in technical customer-facing roles such as Solutions Architect, Sales Engineer, or Technical Account Manager.
• Experience working with enterprise customers and complex, multi-stakeholder buying cycles.
• Ability to build relationships and communicate technical concepts to C-suite executives, engineering teams, IT teams, and other stakeholders.
• Strong technical communication skills, including translating requirements between technical and business stakeholders.
• Experience designing scalable cloud architectures and integrating enterprise systems.
• Comfortable with Python.
• Familiarity with common LLM frameworks and tools, or a background in machine learning or data science.
• Ability to collaborate across organizations, navigate trade-offs, and balance competing priorities.
• Teaching and mentoring skills.
• Passion for using technology safely and beneficially.

Education

• Bachelor’s degree or equivalent combination of education, training, and experience in a relevant field.

Compensation and Benefits

• Competitive compensation and benefits.
• Optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours.
• Office space for collaboration.
• Hybrid policy requiring staff to work from an office at least 25% of the time; some roles may require more office time.