Banking Relationship Manager

Key Responsibilities

Relationship & Account Management

• Serve as the primary relationship owner for a portfolio (100-200 clients) of licensed cannabis businesses, including cultivators, manufacturers, distributors, retailers, and ancillary operators.
• Build and maintain long-term client relationships through regular communication, account reviews, and strategic consultations.
• Act as a trusted advisor, identifying client needs and recommending appropriate banking and payment solutions.
• Manage client inquiries, escalations, and service requests while ensuring timely resolution.
• Coordinate with internal teams including Compliance, Operations, Product, and Sales to deliver a high-quality client experience.
• Conduct periodic business reviews to assess client satisfaction, operational changes, and opportunities for growth.

Compliance & Risk Management

• Ensure client activities align with applicable cannabis banking regulations, Bank Secrecy Act (BSA) requirements, Anti-Money Laundering (AML) policies, Know Your Customer (KYC) standards, and state cannabis regulations.
• Maintain awareness of evolving cannabis regulatory requirements and communicate relevant changes to clients.

Business Development & Portfolio Growth

• Identify opportunities to deepen client relationships and expand adoption of Dama Financial products and services.
• Support client retention initiatives and contribute to portfolio growth objectives.
• Monitor industry trends, market developments, and competitive activity within the cannabis and financial services sectors.
• Participate in industry events, trade shows, and networking opportunities to strengthen client relationships and support business development efforts.

Qualifications

Required

• Bachelor's degree in Business, Finance, Banking, Communications, or related field, or equivalent professional experience.
• 2–5 years of experience in relationship management, commercial banking, financial services, account management, customer success, or B2B client services.
• Strong client relationship and problem-solving skills.
• Excellent verbal, written, and presentation communication abilities.
• Ability to manage multiple client relationships in a fast-paced, highly regulated environment.
• Experience using CRM platforms and business reporting tools.

Preferred

• Experience serving cannabis businesses, regulated industries, fintech, payments, commercial banking, treasury management, or compliance-focused financial services.
• Knowledge of cannabis industry regulations and operational workflows.
• Familiarity with BSA/AML, KYC, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) requirements.
• Understanding of cash-intensive business operations and risk management practices.
• Experience collaborating with compliance, risk, and operations teams.

Compensation & Benefits

• Base salary range: $60,000–$65,000 USD
• Flexible PTO with no cap
• Robust stock option plan
• 5 Days of Volunteer Time Off (VTO)
• Competitive compensation and 401k match
• Comprehensive health coverage (medical, dental, vision)
• Commuter Benefits through Flexible Spending Account