Associate Account Manager
Manage a book of business for a health-tech PBM, driving customer satisfaction, retention, and issue resolution through reporting, relationship-building, and cross-team coordination. Requires 1-3 years of account management experience in healthcare or pharmacy benefits.
About the job
What you will do:
- Complete reporting and data requirements based on client and team needs
- Be accountable for customer satisfaction and retention of assigned client(s)
- Forge trusting relationships with client operational leadership
- Maintain a comprehensive understanding of business challenges faced by customers
- Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary
- Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place
What you will bring to SmithRx:
- Requires 1-3 Years of direct account management experience in the healthcare benefits, pharmacy benefits, or commercial health insurance; working knowledge of commercial health insurance and/or pharmacy benefits strongly preferred
- A positive, growth mindset with the ability to stay calm under pressure while driving towards solutions
- An obsession with customer experience and customer satisfaction
- A passion for solving difficult problems together in collaboration with the broader team
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
- Experience in Client relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved
- Ability to work independently as well as part of an extended, cross-functional team
- Self-driven, results-oriented and disciplined work ethic
- Ability to take initiative with little to no direction
- Be transparent and honest in a positive, professional and polite manner
- Conflict resolution skills
- Highly effective communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the client or member’s point of view
- Bachelor’s degree or equivalent experience required
What SmithRx Offers You:
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary Paid Time Off
- 12 Paid Holidays
- Wellness Benefits
- Commuter Benefits
- Paid Parental Leave benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
Skills
Account Management, Client Relationship Management, Customer Success, Escalation Management, Data Reporting, Conflict Resolution, Executive Communication, Healthcare Benefits, Pharmacy Benefits, Cross-Functional Collaboration
Similar jobs
Account Management jobs
GovDash
United States
Own post-sale customer relationships for a government-contracting SaaS platform, driving adoption, renewals, expansion, training, and business reviews. Requires 2+ years of account management or post-sale software experience and proposal development and capture expertise.
Wiz
United States
Manages the end-to-end renewal process for commercial SaaS customers, partnering with Customer Success, Sales, Legal, Deal Desk, and channel partners to retain and expand revenue. Requires cybersecurity and renewals experience, SaaS revenue organization experience, and familiarity with renewal systems.
Immersive
Boston, MA
Own the customer lifecycle for a book of business, from inbound lead qualification and discovery through trials, renewals, and expansion. The role requires 1–3 years of commercial experience, strong CRM discipline, resilience, and coachability.
Spotlight
United States
Manages day-to-day TikTok Shop account execution, client operations, promotions, health monitoring, and cross-functional delivery. Requires 1+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations, plus strong project management and spreadsheet skills.
Mercury
San Francisco, CAManages a high-volume portfolio of startup accounts, helping founders adopt financial products, resolve issues, retain customers, and identify expansion opportunities. Requires 2–4 years of fintech, customer success, banking, or startup-facing account management experience.